Microsoft Suite, Google Workspace
Lourdes Hernandez
Coral Gables,Florida
Summary
Experienced and dedicated job seeker with a strong passion for remote, part-time positions as an Executive Assistant, Office Assistant, or similar roles. With over 17 years of experience in the technology industry, I have developed a diverse skill set. Throughout my professional journey, I have prioritized the development of interpersonal skills and productivity, thriving under minimal supervision. Attention to detail and ability to manage competing priorities within tight deadlines make me an asset in any role. Excel in positions involving scheduling, utilizing creative problem-solving abilities to resolve issues and achieve goals. Known for reliability, resourcefulness, and proactive nature. Eager to learn and adapt quickly. Welcome the opportunity to discuss experience and attributes further as they will greatly benefit your organization. Hands-on experience in Reporting and Customer Service. Possess strong problem-solving skills and approach new tasks with a proactive mindset. Adaptability, creativity, and results-oriented mindset make me committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Language
Work History
Data Systems Analyst - Information Technology
Gulliver Schools
03.2018 - 07.2018
- Developed several electronic forms using the Frevvo Automated Forms tool
- Assisted principals, teachers and staff with any reporting requirements
- Met with users to translate their report requirements into technological specifications to develop and create their reports
- Extracted the data from the server/s and formatted the reports as per the users' specifications to assist them in making senior management decisions
Business Intelligence Developer
Our Kids of Miami-Dade and Monroe, Inc.
09.2017 - 11.2017
- Worked with 'Safehaven', the company's Microsoft Dynamics ERP and CRM software application system
- Generated reports, performed inquiries, updated dashboards and researched information
- Downloaded files from the state's FSFN system using Download Manager
- Worked closely with internal departments to examine and analyze data flows, reporting requirements and business models
- Identified and resolved problems in a timely manner and gathered and analyzed information in a skillful manner to display KPI information for management decision making
- Updated and refreshed company's financial reports and departmental dashboards using Microsoft Power BI
- Presented summaries and statistics for determining the average number of kids by status and zip code location
- Successfully worked on multiple projects simultaneously and was able to interface with cross-functional teams in a professional and personable manner
Data Systems Analyst - Information Technology
Gulliver Schools
01.2017 - 08.2017
- Served as liaison between senior management, teachers, parents and students and IT to translate their report requests and generate a final report using SQL and Crystal Reports
- Worked with the frevvo software to quickly design various online forms and approval workflows
- Create and present statistical reports to senior management to assist in strategic planning and decision making
- Research historical salary ranges by department/position and project position/department increases and/or decreases in expenditures and their effects on the fiscal year proposed budget
- Worked with senior management developing various financial reports for budget, payroll and compensation
- Manipulated the data for presentation in different formats (pie charts, bar charts, etc) to effectively display and deliver answers to questions in queue
- Create and present statistical payroll reports to senior management to assist in strategic financial planning and decision making
- Worked as liaison between users, managers, supervisors and senior management to create statistical reports that would assist in major decision making and in addition, would automate manual workflow duties
Senior Information Analyst
City Of Miami Beach
06.2015 - 10.2016
- Extracted Human Resources and Payroll data from EDEN by Tyler Software and/or ENERGOV using SQL Server Management Studio
- Ran Ad Hoc reports and extracted data to display in different visual formats for more accurate and decision making of the problem in question
- Served as liaison between senior management and individual department directors in the implementation and execution of various simultaneous projects including the police and fire departments
- Completed several budget, compensation and payroll reports for the Miami Beach Police Department and the Miami Beach Fire Department requests
- Formatted and displayed report output using different visualizations for clearer and more accurate ad hoc decision making by management
QNXT Analyst/Report Developer
Independent Living Systems
02.2014 - 05.2015
- Simultaneously supports/updates various projects to ensure deadlines are constantly met
- Attends meetings and seminars as requested
- Plans, budgets, and documents all aspects of the various projects assigned
- Create reports that summarize my findings and recommendations, to senior management
- Maintains user confidence and protects operations by keeping information confidential
- Prepares technical reports by collecting, analyzing, and summarizing information and trends of data
- Worked with senior management to develop various financial reports for budget, payroll and compensation
- Worked as liaison between IT and users/directors to translate/interpret their report requests into projects/reports into Microsoft Structured Query Language (SQL) language and format them to look as they requested using Crystal Reports
- Maintain clear and detailed documentation of the current reporting architecture, reports, report maintenance, and query repository
- Create and run ad hoc queries and reports to support information requests of the business
- Reports created from ECARE and QNXT Systems
Report Writer Specialist
Florida Healthcare Plus
01.2012 - 01.2014
- Developed and maintained a portfolio of reports from multiple enterprise applications including QNXT
- Worked with representatives from the lines of business to develop report specifications, implement those requests in SSRS using SQL server views, stored procedures and functions
- Worked with managers to understand and resolve data issues and provide technical knowledge data and documentation for development of 'Smart Decision-Making'
- Worked as liaison between IT and users/directors to translate their report requests and data issues to technical specifications and report creation
- Wrote various queries using SQL to extract large amounts of data from the QNXT database and created/formatted requested reports using SSRS, Crystal Reports and/or Excel
- Worked with senior management developing various financial reports for budget, payroll and compensation
- Liaison between senior management and IT for development of financial reports
- Constructs and manages multidimensional financial models to analyze company cash flows over near and long term
Computer Services Manager/Stats and Reporting Group
Miami Dade County Courts
01.2002 - 01.2011
- Coordinated, monitored, supervised, documents and work on multiple tasks and projects simultaneously
- Maintain, create, debugged various requests for end-user from various IDMS systems including Criminal Justice
- Provide supervision and assistance to three programmer analysts
- In addition, assisted in organizing meetings with staff, end-users, department directors and judges regarding report requests, report changes, judge changes etc
- Programming/Reporting/Support from the Odyssey Family system using Microsoft SQL Server Reporting Services (SSRS), Database Warehouses
- Developed numerous statistical reports using SAS, SQL, and Excel to extract Payroll information and created various visual statistical reports, charts and summaries for accurate and data-driven decision making by Senior staff
- Worked on the 'Data Warehousing Team' to extract/convert/upload/model mainframe data into relational databases and warehouses
Education
Associate in Arts - Computer Science
Miami Dade College
Miami, FLAssociate in Science - Business Data Processing
Miami DadeCollege
Miami, FlSkills
Database Management
Software
Timeline
Data Systems Analyst - Information Technology
Gulliver Schools
03.2018 - 07.2018
Business Intelligence Developer
Our Kids of Miami-Dade and Monroe, Inc.
09.2017 - 11.2017
Data Systems Analyst - Information Technology
Gulliver Schools
01.2017 - 08.2017
Senior Information Analyst
City Of Miami Beach
06.2015 - 10.2016
QNXT Analyst/Report Developer
Independent Living Systems
02.2014 - 05.2015
Report Writer Specialist
Florida Healthcare Plus
01.2012 - 01.2014
Computer Services Manager/Stats and Reporting Group
Miami Dade County Courts
01.2002 - 01.2011
Associate in Arts - Computer Science
Miami Dade College
Associate in Science - Business Data Processing
Miami DadeCollege
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