Lourdes Hernandez
San Diego,CA
Summary
Customer-focused professional with experience in food service and childcare. Skilled in multitasking, communication, and delivering exceptional service. Dependable team player with strong problem-solving abilities and a commitment to maintaining professionalism in fast-paced environments.
Overview
2
2
years of professional experience
Work History
In-Home Nanny
Private Family
San Diego, CA
08.2023 - 06.2024
- Provided full-time, in-home childcare for two children, ages one to six.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Transported children to school, appointments, extracurricular activities, and outings.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
Food and Beverage Ambassador
SeaWorld
San Diego, CA
05.2022 - 08.2022
- Provided exceptional customer service by greeting and assisting guests with their food and beverage orders in a fast-paced, high-volume environment.
- Maintained cleanliness and organization in food service areas, following health and safety protocols to create a safe environment for both guests and staff.
- Managed food stations and inventory to ensure items were stocked and readily available during peak hours.
- Processed a variety of payment methods, including meal plan wristbands, and cash/credit card transactions, ensuring efficiency during peak service hours.
- Collaborated with a team to ensure quick and accurate service, addressing any guest concerns or issues professionally to ensure satisfaction
Education
Some College (No Degree) - Computer Science
San Diego Mesa College
San Diego, CASkills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Multitasking & Time Management
- Adaptability
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
In-Home Nanny
Private Family
08.2023 - 06.2024
Food and Beverage Ambassador
SeaWorld
05.2022 - 08.2022
Some College (No Degree) - Computer Science
San Diego Mesa College
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