Lourdes Housen
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
4
4
years of professional experience
Work History
Personal Caregiver
Ajia Carter
Jackson, MS
11.2023 - Current
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained client health with proper medication administration and timely medical appointments.
- Monitored client progress regularly, adjusting care plans as necessary for optimal results.
Personal Caregiver
Janice Ervin
Jackson, MS
02.2023 - Current
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Increased comfort levels for clients with disabilities by implementing customized care plans.
- Sat with dementia patient at her home and cared for all her needs
- Reduced stress for patients and families through effective communication and empathetic support.
- I took steps to avoid agitation
, stress, and conflict
Representative
The Hair Closet
Jackson, MS
05.2022 - 01.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CUSTOMER SERVICE REPRESENTATIVE
BroadPath Healthcare
08.2021 - 05.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Collaborated with other healthcare professionals to provide quality patient care.
Sales Manager
Once Upon A Child Franchise
11.2019 - 08.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Business
Hinds Community College
Raymond, MS12.2024
High School Diploma -
Callaway High School
Jackson, MS08.2023
Skills
- Communication Skills
- Customer Care
- Customer Service
- Data Entry
- MacOS ( IOS)
- Microsoft Excel
- Discharge Planning
- Patient assessment
- Patience
- Reflective Listening
- Conflict Resolution
References
References available upon request.
Timeline
Personal Caregiver
Ajia Carter
11.2023 - Current
Personal Caregiver
Janice Ervin
02.2023 - Current
Representative
The Hair Closet
05.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
BroadPath Healthcare
08.2021 - 05.2022
Sales Manager
Once Upon A Child Franchise
11.2019 - 08.2020
Business
Hinds Community College
High School Diploma -
Callaway High School