Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lourdes Ibarra

Riverside,CA

Summary

Dynamic leader with a proven track record enhancing operational efficiency and fostering customer relationships. Expert in conflict resolution and multitasking, I've successfully managed teams, driving significant improvements in engagement and safety. Skilled in inventory management and team leadership, my approach boosts productivity and promotes a culture of continuous improvement.

Overview

10
10
years of professional experience

Work History

After-School Program Leader

Think Together, Inc
05.2024 - Current
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
  • Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
  • Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.

Area Supervisor

Ross Dress for Less
08.2021 - 03.2024
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Tracked hours and inventory usage, and prepared associated reports.

Manager

Burger King
11.2014 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

Associate Of Business Administration - Business Administration And Management

Riverside City College
Riverside, CA

Skills

  • Marketing
  • Verbal and written communication
  • Sales management
  • Cross-functional team management
  • Multitasking
  • Training and mentoring
  • Schedule development
  • Team building
  • Adaptability
  • Conflict Resolution
  • Processes and procedures
  • Priority management
  • Problem-solving aptitude
  • Time management abilities
  • Team Leadership
  • Operational Efficiency
  • Customer Relationship Management
  • Inventory Management
  • Organizational Development
  • Workflow Optimization

Languages

Spanish
Native or Bilingual
American Sign Language
Limited Working

Timeline

After-School Program Leader

Think Together, Inc
05.2024 - Current

Area Supervisor

Ross Dress for Less
08.2021 - 03.2024

Manager

Burger King
11.2014 - 02.2021

Associate Of Business Administration - Business Administration And Management

Riverside City College

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Lourdes Ibarra