Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Iglesias

Miami,FL

Summary

Dynamic Certified Nursing Assistant with a proven track record at Baptist Health Hospital, showcasing exceptional professional communication and healthcare compliance knowledge. Excelled in patient care, significantly enhancing patient satisfaction through empathetic support and efficient healthcare coordination. Demonstrated leadership in streamlining office operations and fostering team motivation, contributing to a high-performing, patient-centered environment. Professional notary with demonstrated expertise in document authentication and legal compliance. Adept at managing diverse tasks, ensuring accuracy, and maintaining confidentiality. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable, trustworthy, and skilled in customer service, document review, and attention to legal detail. Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.

Overview

9
9
years of professional experience

Work History

Certified Notary Public

Cubalinda Services, LLC
02.2020 - Current
  • Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
  • Checked documents and identifying credentials for all parties.
  • Ensured the highest level of customer satisfaction by providing efficient and accurate notary services.
  • Fostered a secure environment during transactions through diligent verification of identity documentation provided by signers.
  • Developed a strong professional network, leading to increased business referrals and collaborations.
  • Streamlined the notarization process for clients with clear instructions and explanations of legal terms.
  • Managed client appointments effectively, resulting in timely completion of all notarial tasks.
  • Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.
  • Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
  • Looked for signs of fraud or coercion and refused notarization.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked client identification to maintain compliance with state legal requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.

Medical Office Manager

Speech Problem Solved,Inc
10.2021 - 10.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Addressed and remedied all patient or team member issues.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.

Certified Nursing Assistant

Encompass Health Rehabilitation Hospital
06.2018 - 02.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

Certified Nursing Assistant

Baptist Health Hospital
06.2015 - 06.2018
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

Education

Behavior Technician -

Behavior Analysis Technical
Doral, FL
02.2018

Certified Nursing Assistant -

Quest Training Services, Inc
Live Oak, FL
08.2013

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2013

Skills

  • Professional Communication
  • Signature Authentication
  • Oath Administration
  • Multilingual Abilities
  • Marriage License Issuance
  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Healthcare Compliance Knowledge
  • Office Administration
  • Team Leadership
  • Team Leadership and Motivation
  • Billing Processes

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Office Manager

Speech Problem Solved,Inc
10.2021 - 10.2024

Certified Notary Public

Cubalinda Services, LLC
02.2020 - Current

Certified Nursing Assistant

Encompass Health Rehabilitation Hospital
06.2018 - 02.2020

Certified Nursing Assistant

Baptist Health Hospital
06.2015 - 06.2018

Behavior Technician -

Behavior Analysis Technical

Certified Nursing Assistant -

Quest Training Services, Inc

High School Diploma -

Penn Foster Career School

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Lourdes Iglesias