Lourdes Logan
Los Angeles,CA
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
10
10
years of professional experience
Work History
Sales Brand Ambassador
Cake Distribution
01.2023 - Current
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Engaged customers to communicate key product features.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Provided exceptional customer service to drive satisfaction.
- Maintained clean, organized and professional work environment.
- Developed creative displays and signage to draw customers to products.
- Educated customers on product features and answered questions regarding product use.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
General Manager
The Joint
04.2013 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Sales Associate Specialist
Urban Necessities
07.2022 - 02.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Busisness
Pasadena City College
Pasadena, CA06.2013
High School Diploma -
Alhambra High School
Alhambra, CA06.2010
Skills
- Word Processing
- POS Transactions
- Shelf Stocking
- Desktop Communications Software
- Building Brands
- Product Research
- Social Orientation
- Serve Customers
- Product and Service Improvements
- Microsoft Office
- Computer Operations
- Critical Thinking
- Reading Comprehension
- Demonstrator Training
- Creating Arrangements
- Tradeshows
- Influential and Persuasive
- Promotional Campaigns
- Coupon Handouts
- Maintaining Clean Work Areas
- Administrative Support
- Prepare displays
- Cash Counting
- Cash Register Operations
- Professional Relationships
- Large Crowd Management
- Effective Customer Communication
- Explain Features
- Upselling Strategies
- Operational Efficiency
- Relational Skills
- Professional Telephone Demeanor
- Staff Training
- Money Handling Abilities
- Microsoft PowerPoint
- Microsoft Excel
- Customer Consulting
- Retail Materials Management
- Warehousing Fun
- Retail Sales Customer Service
- Brand Representation
- Project Management Abilities
- Stockroom Procedures
- Filing
- Product Organization
- Microsoft Word
- Bagging and Packaging
- Flexible Hours
- Available Nights, Weekends and Holidays
- Exceeding Customer Expectations
- Store Policies and Procedures
- Revenue Growth
Languages
Spanish
Professional Working
Timeline
Sales Brand Ambassador
Cake Distribution
01.2023 - Current
Sales Associate Specialist
Urban Necessities
07.2022 - 02.2023
General Manager
The Joint
04.2013 - 05.2023
Associate of Arts - Busisness
Pasadena City College
High School Diploma -
Alhambra High School
Similar Profiles
Muhammed NufailMuhammed Nufail
As a sweets & pastry desserts chef at Cake gallery sweets and cakeAs a sweets & pastry desserts chef at Cake gallery sweets and cake
Gionniel Loubriel HernándezGionniel Loubriel Hernández
Gestión de Negocio at GG’s Cake and Party Supply y GG’s Cake Coffee ShopGestión de Negocio at GG’s Cake and Party Supply y GG’s Cake Coffee Shop
Fleur BrandtFleur Brandt
Business Proprietor at Patty Cake Patty CakeBusiness Proprietor at Patty Cake Patty Cake
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts