Lourdes Lopez Gomez
Indio,CA
Summary
Dedicated Administrative professional seeking to utilize my office and interpersonal communication skills for the betterment of a company. Skilled in managing and maintaining an organized documentation system, working one-on-one with patients, and providing optimal front-end and back-end support.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Desert Regional Medical Center
05.2023 - Current
- Verify insurance eligibility for upcoming appointments by utilizing online websites or by contacting the carriers directly.
- Ongoing written and verbal communication with case managers regarding authorization, re-authorization, and retro-authorization of visits.
- Obtain demographic, financial, and medical information for registration and identification.
- Promote positive working relationships with patients, families, physicians within the hospital to ensure a high level of service is provided.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Office Manager/Administrative Assistant
Davis Foot & Ankle Centers
04.2022 - 04.2023
- Assisted District Manager in administrational duties that included but were not limited to; Developing and implementing office policies and procedures. Oversaw financial operations, including billing and coding. Supervised, trained, and evaluated administrative and clinical staff.
- Used EPIC and ATHENA HEALTH software for electronic medical records, billing, & scheduling.
- Performed patient registration, insurance verification, and collected co-pays.
- Retrieved and processed referrals as well as maintained accurate records on in-progress and completed referrals.
- Coordinate and schedule surgeries, follow-up appointments as designated by physicians.
- Prior to scheduling patients, check insurance and submit requests for Prior Approval as needed.
- Handle all incoming calls for the department in a courteous manner; provides callers with an answer to their questions as best as possible.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed medical records requests from outside providers.
Multisite Lead Associate of Operations
Chase
03.2020 - 05.2022
- Worked with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.
- Processed and assisted customers with transactions, partnered with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs.
- Made customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.
- Supported the Branch Manager with all aspects of branch operations; including loss control, compliance and audit standards.
- Adhering to policies, procedures, and regulatory banking requirements
Education
Associate of Science - Business Administration And Management
College of The Desert
Palm Desert, CA06.2026
High School Diploma -
Indio High School
Indio, CA06.2016
Languages
Spanish
Timeline
Patient Access Representative
Desert Regional Medical Center
05.2023 - Current
Office Manager/Administrative Assistant
Davis Foot & Ankle Centers
04.2022 - 04.2023
Multisite Lead Associate of Operations
Chase
03.2020 - 05.2022
Associate of Science - Business Administration And Management
College of The Desert
High School Diploma -
Indio High School