Lourdes Madrid
Baton Rouge,LA
Summary
Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Residential Assistant
Louisiana State University
Baton Rouge, LA
08.2024 - Current
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
Sales Associate
Dillard's
Baton Rouge, LA
06.2023 - 08.2025
- Greeted customers and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
McKinley Senior High School
800 E McKinley St, Baton Rouge, LA 7080205-2023
Skills
- Academic excellence promotion
- Student engagement
- Crisis response
- Community development
- Mental health support
Languages
Spanish
Native/ Bilingual
Affiliations
- National Residence Hall Honorary Active Membership
Timeline
Residential Assistant
Louisiana State University
08.2024 - Current
Sales Associate
Dillard's
06.2023 - 08.2025
High School Diploma -
McKinley Senior High School
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