Lourdes Marquez
Wesley Chapel,FL
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Bell Staff Member
Saddlebrook Resort & Spa
12.2022 - Current
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart/ golf car
- Driving a bus shuttle for employee / guest
Housekeeper
Saddlebrook Resort & Spa
04.2022 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
Graphic Designer
Fiestideas
01.2017 - 01.2022
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Applied green building and environmental design into business and residential projects.
- Created professional presentations using [Software] to creatively communicate design intent and direction.
- Presented design proposals to clients to establish clear project expectations and goals.
Retail Sales Associate
Bath And Body Work
10.2015 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Associate of Arts - Graphic Design
CUNIBE
Maracaibo, Venezuela03.2012
Skills
- Valet Services
- Belt Conveyors
- Workplace Safety
- Developing Rapport with Guests
- Customer Service
- Managing Multiple Tasks
- Warehousing Functions
- Retail Sales Customer Service
- Event Logistics
- Learning Strategies
- Sales and Marketing Understanding
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bell Staff Member
Saddlebrook Resort & Spa
12.2022 - Current
Housekeeper
Saddlebrook Resort & Spa
04.2022 - 11.2022
Graphic Designer
Fiestideas
01.2017 - 01.2022
Retail Sales Associate
Bath And Body Work
10.2015 - 12.2016
Associate of Arts - Graphic Design
CUNIBE
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