Lourdes Martin

• In charge of leasing and selling available homes.
• Provided exceptional customer service to residents and guests to ensure an excellent experience.
• Managed the resources and assets of the property, including buildings and amenities.
• Hire and manage property employees.
• Prepared employee's work schedule and approved their hours for payroll.
• Maximized the profitability of the property.
• Maintained the property and ensured that is clean and attractive.
• Partnered with the marketing team to attract prospects.
• Analyzed, prepared and managed the operational budget of the property to improve profitability.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
• Oversaw repairs and enhancements by working closely with maintenance staff.
• Setup new vendors and prepared contract agreement for projects and monthly services.
• Ensured that PO's were prepared for every purchases or vendor payments.
• Ensured invoices were paid in a timely manner
• Recommended property improvement and entered the projects on our CAPX system.
• Boosted tenant retention by addressing issues to achieve speedy resolution.
• Saved money by operating community within budget.
• Compiled and conveyed operational and financial data to regional manager.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• NOTE: I worked as Administrative Leasing Specialist for the same company until I was promoted to Property Manager.
• Leased and sold available homes.
• Attended marketing events.
• Provided community tours to prospective buyers and renters.
• Managed the sale until the closing.
• Tracked customers and followed up on leads.
• Performed preliminary screening calls to potential buyers.
• Entered customers applications for screening and ensured all the requisites were met in a timely manner.
• Provided excellent customer service.
• Assisted the property manager by entering rent payments, collecting pass due rent, preparing violations, mailing collection notices and assisted with the eviction processes.

• NOTE: I started working as an Administrative Leasing Specialist for Hometown America in the same community until they sold the property on September 30, 2011 to Equity Lifestyle Properties, Inc., I asked to stay working for them in the same position and I accepted.
• Leased and sold available homes.
• Attended marketing events.
• Provided community tours to prospective buyers and renters.
• Managed the sale until the closing.
• Tracked customers and followed up on leads.
• Performed preliminary screening calls to potential buyers.
• Entered customers applications for screening and ensured all the requisites were met in a timely manner.
• Provided excellent customer service.
• Assisted the property manager by entering rent payments, collecting pass due rent, preparing violations, mailing collection notices and assisted with the eviction processes.

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