Lourdes McLevey
Wellsville,Ohio
Summary
Compassionate bilingual Registered Nurse with experience offering comprehensive patient care. Works well with diverse patient populations and cultures and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Case Management Lead Analyst
Cigna Healthcare
08.2017 - Current
- Bilingual coach provides telephonic customer coaching and support utilizing motivational interviewing techniques assisting the Spanish and English speaking customer in overcoming barriers to improve health.
- Supports the Spanish queue 5 days/week
- Collaborates with interdisciplinary teams for comprehensive patient care plans, including social determinants of health, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Performs accurate documentation of patient assessments, interventions, and outcomes per standard operating systems.
- Educates patients on disease management, self-care techniques, and wellness strategies to improve health and meet short term and long-term health goals.
RN, Outpatient Surgery
Heritage Valley Beaver
10.2015 - 08.2017
- Registered and prepped patients for various type of outpatient surgeries
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Educated patients on disease management and self-care techniques, educated and provided discharge instructions
RN, Med/Surg/Telemetry Registered Nurse
Heritage Valley Beaver
01.2013 - 11.2015
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
RN, Maternity/Nursery/Pediatrics Nurse
Heritage Valley Beaver
01.2011 - 10.2013
- Provided care and support to post partum mothers including vaginal and cesarean deliveries.
- Educated and assisted new mothers with breastfeeding techniques, newborn care, state required compliances regarding care seat and vaccinations.
- Received newborns in nursery, assessed, bathed, fed, administered medications, cared for drug dependent newborns, assisted physician with circumcisions
- Provided emotional support to drug dependant mothers and provided resources.
- Cared for gynecologic surgical patients and educated home Foley care
- Administered oral/IV medications and blood products
- Interviewed the pediatric patient/parent (s) to obtain medical history, vital signs, weight and height .
- Provided acute medical and surgical care to the pediatric patients including respiratory treatments, wound care.
- Provided behavioral, emotional support to pediatric patients
- Proficient in all computer documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality.
- Performed telephone triage and follow up calls of new mothers and surgical patients.
- Communicated with case managers, physicians and other team members to provide and manage the continuum of care of patients including interventions for child abuse situations acting as a patient advocate
RN, Oncology
Heritage Valley Beaver
05.2007 - 01.2011
- Provided health education training, behavioral, emotional and spiritual support to patients and families including end of life, comfort care and pain management
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Administered medications via oral, IV, and intramuscular injections including chemotherapy and monitored responses.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Education
Associate of Science - Nursing
Kent State University
East Liverpool, OH05-2007
Skills
- Excellent communication and documentation skills
- Collaborates interdisciplinary team and internal partners to provide support, plan of care and whole person needs
- Work well with multiple systems and applications
- Bilingual in Spanish and English
- Cultural sensitive
Certification
LanguageLine Academy Spanish Language Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Nurse Case Management Lead Analyst
Cigna Healthcare
08.2017 - Current
RN, Outpatient Surgery
Heritage Valley Beaver
10.2015 - 08.2017
RN, Med/Surg/Telemetry Registered Nurse
Heritage Valley Beaver
01.2013 - 11.2015
RN, Maternity/Nursery/Pediatrics Nurse
Heritage Valley Beaver
01.2011 - 10.2013
RN, Oncology
Heritage Valley Beaver
05.2007 - 01.2011
LanguageLine Academy Spanish Language Proficiency
Associate of Science - Nursing
Kent State University
Similar Profiles
William M. Gibson Jr.William M. Gibson Jr.
Business Analyst (Lead Financial Analyst) at Cigna HealthcareBusiness Analyst (Lead Financial Analyst) at Cigna Healthcare
KEVIN MARRAROKEVIN MARRARO
Financial Operations Senior Analyst at Cigna HealthcareFinancial Operations Senior Analyst at Cigna Healthcare
Jesannie OrtizJesannie Ortiz
Grievance Coordinator at Cigna HealthcareGrievance Coordinator at Cigna Healthcare