Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lourdes McLevey

Wellsville,Ohio

Summary

Compassionate bilingual Registered Nurse with experience offering comprehensive patient care. Works well with diverse patient populations and cultures and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Nurse Case Management Lead Analyst

Cigna Healthcare
08.2017 - Current
  • Bilingual coach provides telephonic customer coaching and support utilizing motivational interviewing techniques assisting the Spanish and English speaking customer in overcoming barriers to improve health.
  • Supports the Spanish queue 5 days/week
  • Collaborates with interdisciplinary teams for comprehensive patient care plans, including social determinants of health, resulting in better health outcomes.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Performs accurate documentation of patient assessments, interventions, and outcomes per standard operating systems.
  • Educates patients on disease management, self-care techniques, and wellness strategies to improve health and meet short term and long-term health goals.

RN, Outpatient Surgery

Heritage Valley Beaver
10.2015 - 08.2017
  • Registered and prepped patients for various type of outpatient surgeries
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Educated patients on disease management and self-care techniques, educated and provided discharge instructions

RN, Med/Surg/Telemetry Registered Nurse

Heritage Valley Beaver
01.2013 - 11.2015
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.

RN, Maternity/Nursery/Pediatrics Nurse

Heritage Valley Beaver
01.2011 - 10.2013
  • Provided care and support to post partum mothers including vaginal and cesarean deliveries.
  • Educated and assisted new mothers with breastfeeding techniques, newborn care, state required compliances regarding care seat and vaccinations.
  • Received newborns in nursery, assessed, bathed, fed, administered medications, cared for drug dependent newborns, assisted physician with circumcisions
  • Provided emotional support to drug dependant mothers and provided resources.
  • Cared for gynecologic surgical patients and educated home Foley care
  • Administered oral/IV medications and blood products
  • Interviewed the pediatric patient/parent (s) to obtain medical history, vital signs, weight and height .
  • Provided acute medical and surgical care to the pediatric patients including respiratory treatments, wound care.
  • Provided behavioral, emotional support to pediatric patients
  • Proficient in all computer documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality.
  • Performed telephone triage and follow up calls of new mothers and surgical patients.
  • Communicated with case managers, physicians and other team members to provide and manage the continuum of care of patients including interventions for child abuse situations acting as a patient advocate


RN, Oncology

Heritage Valley Beaver
05.2007 - 01.2011
  • Provided health education training, behavioral, emotional and spiritual support to patients and families including end of life, comfort care and pain management
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Administered medications via oral, IV, and intramuscular injections including chemotherapy and monitored responses.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.

Education

Associate of Science - Nursing

Kent State University
East Liverpool, OH
05-2007

Skills

  • Excellent communication and documentation skills
  • Collaborates interdisciplinary team and internal partners to provide support, plan of care and whole person needs
  • Work well with multiple systems and applications
  • Bilingual in Spanish and English
  • Cultural sensitive

Certification

LanguageLine Academy Spanish Language Proficiency

Languages

Spanish
Native or Bilingual

Timeline

Nurse Case Management Lead Analyst

Cigna Healthcare
08.2017 - Current

RN, Outpatient Surgery

Heritage Valley Beaver
10.2015 - 08.2017

RN, Med/Surg/Telemetry Registered Nurse

Heritage Valley Beaver
01.2013 - 11.2015

RN, Maternity/Nursery/Pediatrics Nurse

Heritage Valley Beaver
01.2011 - 10.2013

RN, Oncology

Heritage Valley Beaver
05.2007 - 01.2011

LanguageLine Academy Spanish Language Proficiency

Associate of Science - Nursing

Kent State University
Lourdes McLevey