Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Melendez

Fredericksburg,VA

Summary

Customer Service Representative with proven ability in handling high volumes of diverse clientele, managing multiple tasks, and focus on details producing efficient and excellent customer service.

Focused Team Member with 9 years of diverse experience supporting and improving restaurant kitchen operations. Versatile and skilled foodservice expert willing to handle any assignment. Drives kitchen sanitation and regulatory compliance with guest safety in mind.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Kitchen Staff Member

Chick-fil-A
Fredericksburg, VA
05.2018 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Learned other teammates' work tasks to train as backup.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and equipment for deep cleaning.
  • Worked assignments for different kitchen stations and specialized in fries, breading, machines, prep, and screens.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
  • Managed over thousands of customers a day.

Line Cook

Red Robin
Colorado Springs, CO
08.2020 - 08.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared hundreds of food items such as meats, poultry and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Manager

Jimmy John's Gourmet Sandwiches
Fredericksburg, VA
08.2018 - 05.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Increased sales by 3%.

Seasonal Worker

Micheals Craft Store
Fredericksburg, VA
09.2018 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Team Member

Candyland Confections
Hampton, VA
08.2015 - 12.2016
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Managed over 200 costumers a day.

Education

No Degree - Fine Arts

Northern Virginia Community College
Annandale, VA
2024

High School Diploma -

Mountain View High School
Stafford, VA
05.2017

Skills

  • Sales Expert
  • Exceptional Communicator
  • Customer Support
  • POS Systems and Ordering Platforms
  • Time Management
  • Back of House Operations
  • Food Safety Standards
  • Organization and Prioritization
  • Operational Oversight
  • Food Preparing, Plating and Presentation
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina

Languages

Spanish
Limited Working

Timeline

Line Cook

Red Robin
08.2020 - 08.2021

Seasonal Worker

Micheals Craft Store
09.2018 - 12.2018

Manager

Jimmy John's Gourmet Sandwiches
08.2018 - 05.2019

Kitchen Staff Member

Chick-fil-A
05.2018 - Current

Team Member

Candyland Confections
08.2015 - 12.2016

No Degree - Fine Arts

Northern Virginia Community College

High School Diploma -

Mountain View High School

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Lourdes Melendez