Lourdes Mendez Rodriguez
Daytona Beach
Summary
Versatile and results-oriented professional with a proven track record at Rocket Science Cleaning, adept in strategic planning and customer service. Excelled in enhancing customer satisfaction and loyalty, while effectively managing budgets and operations. Demonstrated exceptional problem-solving and quality assurance skills, contributing to significant business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Business Owner
Rocket Science Cleaning
Daytona Beach, FL
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Independent Contractor
Spark Delivery
Deltona, FL
08.2020 - 10.2023
- Provided exceptional customer service to enhance business relationships.
- Fostered robust client relationships to drive repeat business and secure referrals.
- Facilitated clear and regular updates to clients, addressing potential issues effectively.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Representative
JPR Accounting
Orange City, FL
02.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Shift Supervisor
Walgreens
Minneola, FL
08.2011 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Westfield Highschool
Westfield, MASkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Budget management
- Operations management
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Business Owner
Rocket Science Cleaning
05.2022 - Current
Independent Contractor
Spark Delivery
08.2020 - 10.2023
Customer Service Representative
JPR Accounting
02.2017 - 07.2020
Shift Supervisor
Walgreens
08.2011 - 02.2017
Westfield Highschool