Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Mendez Rodriguez

Daytona Beach

Summary

Versatile and results-oriented professional with a proven track record at Rocket Science Cleaning, adept in strategic planning and customer service. Excelled in enhancing customer satisfaction and loyalty, while effectively managing budgets and operations. Demonstrated exceptional problem-solving and quality assurance skills, contributing to significant business growth and operational efficiency.

Overview

14
14
years of professional experience

Work History

Business Owner

Rocket Science Cleaning
05.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Independent Contractor

Spark Delivery
08.2020 - 10.2023
  • Provided exceptional customer service to enhance business relationships.
  • Fostered robust client relationships to drive repeat business and secure referrals.
  • Facilitated clear and regular updates to clients, addressing potential issues effectively.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Customer Service Representative

JPR Accounting
02.2017 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Shift Supervisor

Walgreens
08.2011 - 02.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Westfield Highschool
Westfield, MA

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Problem-solving
  • Budget management
  • Operations management
  • Inventory control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary

Timeline

Business Owner

Rocket Science Cleaning
05.2022 - Current

Independent Contractor

Spark Delivery
08.2020 - 10.2023

Customer Service Representative

JPR Accounting
02.2017 - 07.2020

Shift Supervisor

Walgreens
08.2011 - 02.2017

Westfield Highschool

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Lourdes Mendez Rodriguez