LOURDES MENJIVAR
La Puente,CA
Summary
Dynamic Medical Assistant with extensive experience at Dr. Mai Office, excelling in patient education and electronic health records management. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Skilled in vital signs measurement and medication administration, consistently ensuring compliance with health regulations while fostering a supportive environment for diverse patient populations.
Overview
19
19
years of professional experience
Work History
MEDICAL ASSISTANT
DR MAI OFFICE
COVINA, CA
05.2006 - 08.2025
- Company Overview: Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment. We are an integral partner in elevating our communities' health. Values: Respect, Excellence, Compassion, Integrity, and Stewardship.
- Under general supervision is responsible for greeting patients, verifying eligibility, reviewing new patient registration, and entering new patient information into the computer system.
- Communicates important information to patients, physicians, and hospitals.
- Coordinates scheduling with the primary offices of physicians.
- Provides patients, customers, visitors and co-workers with courteous, informative and helpful services that adhere to appropriate etiquette.
- Regularly displays a commitment to excellence, quality, safety and customer service.
- Strives to continually improve.
- Affirms the rights, dignity, individuality and worth of each person Emanate Health serves and of each co-worker and understands, respects and values the cultural differences in our community's population to effectively deliver quality, cost efficient services.
- Makes those with different backgrounds and values feel at ease.
- Always checks at least two patient identifiers prior to performing any procedure or administering any medication.
- Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment. We are an integral partner in elevating our communities' health. Values: Respect, Excellence, Compassion, Integrity, and Stewardship.
- Job Code 5404
- Department Clinic
- Reports To Clinic Supervisor
- Overtime Status Non-Exempt - Hourly Employee eligible for overtime.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Collected and documented patient medical histories accurately in electronic records.
- Performed basic laboratory tests and prepared specimens for analysis.
- Educated patients on medication usage and treatment plans clearly and effectively.
- Maintained cleanliness and organization of exam rooms and medical equipment regularly.
- Communicated effectively with patients to address their concerns and inquiries.
- Supported front desk operations by checking in patients and processing paperwork promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
Education
MEDICAL ASSISTANT
UEI College
EL MONTE06-2006
High School Diploma -
WORKMAN HIGH SCHOOL
City Of Industry, CA06-1983
High School Diploma -
Skills
- Electronic health records
- Patient scheduling
- Vital signs measurement
- Medication administration
- Basic laboratory testing
- Customer service
- Patient education
- Health compliance
- Insurance processing
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Infection control procedures
- Clinical and administrative support
- Phlebotomy
- Trustworthy companion
- Vital signs and examinations
- Data entry
- Medical records management
- EKG set up and monitoring
- Emergency room procedures
- Respiratory therapy functions
- Medical billing and coding
- Inventory and supply management
- Valid CA driver's license
- EMR / EHR
- Lab equipment operation
- Sterile technique
- Conversant in SPANISH & ENGLISH
- Phlebotomy techniques
- CPR
- Medical billing
- Lab equipment setup
- Payment collection
- Restocking lab supplies
- Communicating with patient families
- Patient-focused care
- Immunization administration
- Laboratory maintenance
- Patient-handling equipment
Dates
01/01/24, 01/01/24
Job
Receptionist, Under general supervision is responsible for greeting patients, verifying eligibility, reviewing new patient registration, and entering new patient information into the computer system. Communicates important information to patients, physicians, and hospitals. Coordinates scheduling with the primary offices of physicians., High School Diploma or equivalent preferred., One year general office/clerical experience preferred. Healthcare experience preferred. Excellent customer service and communication skills required., None, Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment., We are an integral partner in elevating our communities' health., Respect, Excellence, Compassion, Integrity, Stewardship, 5404, Clinic, Clinic Supervisor, Non-Exempt - Hourly Employee eligible for overtime.
Timeline
MEDICAL ASSISTANT
DR MAI OFFICE
05.2006 - 08.2025
MEDICAL ASSISTANT
UEI College
High School Diploma -
WORKMAN HIGH SCHOOL
High School Diploma -
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