Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Moreno

Miramar,FL

Summary

One of my main goals in my workplace is creating productive relationships with clients, community and staff to accomplish the goals of the organization. I am a very determined worker who excels at oral and written communication as well as exceptional problem-solving skills which allow me to respond to customer complaints or issues in a professional manner and offer solutions through my work related experiences. my background in the people service industry has also equipped me with the superior organizational and time management skills. I am high energy and disciplined and I'm always looking to bring a positive and optimistic attitude and increase efficiency in my tasks and in the workforce. I would love to contribute my personal attribute and skills to the team.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Brow Envy
03.2024 - 02.2025
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Sales Representative

Forever Love Puppies
05.2021 - 09.2023
  • Responded to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.
  • Performed animal grooming duties such as washing, brushing, clipping, and trimming coats, cutting nails, and cleaning ears.
  • Determined which pets were most suitable for each client based on client lifestyle and lifestyle preferences.
  • Determined pet health and behavioral needs based on client information and made recommendations to ensure continued success.

Customer Service Representative

Maximus Call Center
03.2020 - 10.2020
  • Follow defined Census program information, processes, and procedures.
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Adhere to Census approved scripts in conducting interviews and completing forms.
  • Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
  • Meet or exceed the Census program performance metrics of 97% quality and adherence of 93%.
  • Enter data into desktop application to accurately capture all responses.
  • Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
  • Follow defined Census guidelines as they apply to completing Census forms.
  • Escalate threats immediately to a supervisor if made to Census workers, buildings, governmental buildings or the President.
  • Adhere to designated work schedule.

Sales Associate/Cashier

Discovery Clothing Company
07.2018 - 02.2020
  • Established personal connections with customers, exceeding customer service expectations.
  • Watched for, organized, and prevented security risks.
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
  • Resolved issue in store and on the phone, organized and administered in store inventory.

Education

High school -

McArthur high school
Hollywood, FL

Skills

  • Customer service
  • Bilingual
  • Computer skills
  • Sales
  • Communication skills
  • Customer assistance and interaction

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

Brow Envy
03.2024 - 02.2025

Sales Representative

Forever Love Puppies
05.2021 - 09.2023

Customer Service Representative

Maximus Call Center
03.2020 - 10.2020

Sales Associate/Cashier

Discovery Clothing Company
07.2018 - 02.2020

High school -

McArthur high school

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Lourdes Moreno