Lourdes Muro
Summary
Property Management Leader Lead property oversight, including: Fiscal management; Service execution; Ensuring external/internal appearance; Staff training and Inspection schedules, increasing tenant renewal rates by 30% Prepared budgets of $5,000,0000 and identified cost-savings opportunities Negotiate and oversee vendor contracts, including the bidding process for capital improvements, maintenance, etc. Sales and Marketing Acumen Analyze economic and demographic data, maintaining occupancy rates of 98% Bilingual: Fluent in Spanish
Real estate professional with extensive experience in brokerage management, known for high standards and results-driven approach. Notable for developing innovative solutions that drive business growth and client satisfaction. Recognized for exceptional team collaboration and ability to adapt to changing market conditions, ensuring consistent performance and reliability. Proficient in market analysis, client relations, and strategic planning.
Competent Regional Property manager with solid background in regional property management and proven track record of overseeing multiple properties efficiently. Successfully managed tenant relations and property maintenance, leading to improved occupancy rates and tenant satisfaction. Demonstrated expertise in financial management and team leadership, ensuring properties meet operational and financial goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Managing Broker
All Hud Realty and Management LLc
03.2018 - Current
- Residential and Commercial Sales
- Streamlined communication channels between team members using technology tools for improved coordination during transactions execution.
- Negotiated favorable contract terms on behalf of clients, ensuring optimal financial outcomes for all parties involved.
- Enhanced client satisfaction by delivering personalized and timely services throughout the buying and selling process.
Independent Consultant
Luxurious Living Development LLC
03.2018 - Current
- Company Overview: Miami, FL
- Project Management: Develop and manage construction project budgets, valued at $50,000,000
- Create and monitor project milestones, increasing adherence to project deadlines by up to 20%
- Forecast expected financial outcomes, including revenue and cost projections, improving alignment between actual and expected projections
- Execute due diligence processes (i.e. evaluation of properties' viability) prior to firms' acquisition of new properties, minimizing risk exposure by 20%
- Staff Management: Oversee employee and contractor costs and decrease staff turnover by 10%
- Assign project responsibility, supervise, and evaluate staff accomplishments, decreasing performance deficiencies by 98%
- Detect and resolve 95% of personnel issues, ensuring worker harmony, safety, and project completion
- Vendor Management: Assess vendor contracts, ensuring cost efficiencies and growing timely fulfillment of project deliverables by 20%
- Miami, FL
Regional Property Manager
SJN Realty Group Inc.
02.2011 - 02.2018
- Company Overview: Miami, FL
- Promoted client properties to prospective buyers, managing a portfolio of 25 properties that were worth $40,000,000 in average annual inventory
- Market properties to clients via hosting open houses, online advertising, and print materials
- Update prospective buyers regarding incentives from builders and new developments, increasing the likelihood of purchase by 10%
- Create social media content to promote client properties, growing user engagement by 40%
- Execute cold calling strategies and capitalize on referrals, enhancing buyer pipeline by 15%
- Lead the sales cycle, including: Engaging in client prospecting; Facilitating property displays, property showings, and open houses. Conducting transaction negotiations and contract management. I increased closings of properties on the market 120 days or less.
- Created strategies and implementation processes that grew revenue by 20%. I surpassed revenue goals for four (4) consecutive quarters.
- Developed standardized employee training methods to delivery enhanced and uniform customer services. This improved client satisfaction ratings by 12%
- Miami, FL
Portfolio Manager
Fist Service, Fannie Mae
05.2009 - 05.2010
- Company Overview: Hollywood, FL
- Managed property contracts of $7,500,000, including ensuring tenant compliance with contractual obligations
- Develop internal controls to verify property adherence state and federal regulations
- Administered bid solicitation processes and authorized subcontracts for building services, valued at $800,000
- Oversaw the education and training of leasing staff, improving prospective tenant customer service by 98%
- Hollywood, FL
District Manager
CFH Group
05.2006 - 03.2009
- Company Overview: Miami, FL
- Led all management and leasing operations for eight (8) apartment communities, including $14,000,000 in renovation assets
- Oversaw budgets of $25,000,000 and identified cost-saving opportunities. I decreased operating expenses by 20%.
- Designed and led the implementation of marketing and sales' strategies, increasing occupancy rates by 95%
- Revamped property management to decrease overdue inspections, document occupancy data and train staff. This grew tenant renewals by 30%
- Miami, FL
Education
Associates of Science - Business Administration
Miami Dade Community College
Miami, FLSkills
- Onesite
- Skyline
- Yardi
- Amsi
- Realpage
- MS Office
- Property management
- Recruitment and hiring
- Real estate law
- Negotiation expertise
- Portfolio management
- Compliance requirements
- Teamwork
- Attention to detail
- Multitasking Abilities
Technological Competencies
- Onesite
- Skyline
- Yardi
- Amsi
- Realpage
- MS Office
Certification
- Real Estate Broker
- Certified Apartment Manager (CAM)
- Condo Association Manager (LCAM)
- COS
Professional Summary - Summary
- Property Management Leader, Lead property oversight, including: Fiscal management; Service execution; Ensuring external/internal appearance; Staff training and Inspection schedules, increasing tenant renewal rates by 30%, Prepared budgets of $5,000,000 and identified cost-savings opportunities, Negotiate and oversee vendor contracts, including the bidding process for capital improvements, maintenance, etc.
- Sales and Marketing Acumen, Analyze economic and demographic data, maintaining occupancy rates of 98%
- Bilingual, Fluent in Spanish
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Real Estate Managing Broker
All Hud Realty and Management LLc
03.2018 - Current
Independent Consultant
Luxurious Living Development LLC
03.2018 - Current
Regional Property Manager
SJN Realty Group Inc.
02.2011 - 02.2018
Portfolio Manager
Fist Service, Fannie Mae
05.2009 - 05.2010
District Manager
CFH Group
05.2006 - 03.2009
Associates of Science - Business Administration
Miami Dade Community College
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