Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in member relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Point32health
09.2022 - Current
Helped large volume of members every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced members satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Handled complaints with prompt, courteous service to uphold professional reputation.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members questions.
Customer Service Representative
Ashley HomeStores
04.2020 - 07.2021
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Member Services Supervisor, Member Service Lead, and Member Service Representative at Yampa Valley Electric AssociationMember Services Supervisor, Member Service Lead, and Member Service Representative at Yampa Valley Electric Association