Lourdes Noblecilla
Summary
Results-driven professional focused on delivering exceptional support for members needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in member relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Point32health
09.2022 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced members satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members questions.
Customer Service Representative
Ashley HomeStores
04.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL05.2018
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Call center experience
- Escalation Handling
- Client Education
- Computer Skills
- Remote Office Availability
Languages
Spanish
Full Professional
Timeline
Member Service Representative
Point32health
09.2022 - Current
Customer Service Representative
Ashley HomeStores
04.2020 - 07.2021
High School Diploma -
Mcarthur High School