Lourdes Olea
Oceanside,CA
Summary
Dependable, reliable, And Attention to detail. Observant and responds immediately to solving problems. Able to to effectively interact with others and customers. Always willing to learn and apply new information or skills. Able to recognize safety issues and address them to my corresponded person. Good supply management, recordkeeping and schedule coordination skills. Dedicated to keeping professionals focus and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Material Handler
DHL Logistics
Vista, CA
09.2022 - Current
- Material Handler / Inventory Control / Auditor:
- Cycle Count, reporting inventory discrepancies, receiving inventory, monitoring inventory levels.
- Maintain Inventory Records and Spread Sheets.
- Performed Daily physical inventory procedures and duties for research.
- Coordinated physical inventory procedures and adjust system if necessary.
- Followed procedures to accurately adjust inventory for overage/ shortage, defective and damaged products.
- Performed routine clerical assignments including filling invoices and maintaining record's.
- Knowable of DUV / EUV/ RMA Chamber Assembly and Serialized Parts.
- Cross trained areas in DUV, EUV, RMA, and Receiving.
- Bin to bin Audit's, cycle counting, research and systematically transfer's.
- knowable of PO's and TO's receipts.
- Managing overall physical inventory control processes while assisting with root causes analysis on inventory discrepancies.
- Work under Deadlines, able to read and understand date information and documents.
- Ticket Escalation, obtain information, research and solving problem and solve issue.
- Communication skills via email, meetings video calls or via phone other communications.
Office Assistant
Yuma County
Yuma, AZ
12.2021 - 04.2022
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Outbound Sales Representative
ACT Advance Call Center Technology
San Luis, AZ
06.2021 - 09.2021
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed favorable customer service relationships and built new, robust customer bases.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Resolved problems, improved operations and provided exceptional service.
Cashier Assistant
Costco Wholesale
San Diego, CA
01.2010 - 01.2020
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Helped clients transport large or bulky items into vehicles.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Central Union High School
El Centro, CASkills
- Filing and data archiving
- Spreadsheet management
- Multi-Line Phone Proficiency
- Office management
- Scheduling
- Mail handling
- Sorting and labeling
- MHE Certified
- Oracle
- SAP
- Excell and MS word
- RF Scanner
- Business Op and Power Point
- Electronic Emailing
- Inventory Control
- Auditing
Certification
- Creating a Culture of Accountability
- Work Place Ethics
- Emotional Intelligence 2.0- Part 1 and 2
- Dealing with Difficult Behaviors
- Unwinding Anxiety
- Safety Data Sheets
- Identity Theft and consumer protection
- Customer Service Overview
- Conducing Job Interviews / Interviews preparation for employees
- General Ethics in workplace
- Sensitive awareness
- Termination Practice and Procedures
- Slips, trips and Falls
- HIPPA Overview
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Material Handler
DHL Logistics
09.2022 - Current
Office Assistant
Yuma County
12.2021 - 04.2022
Outbound Sales Representative
ACT Advance Call Center Technology
06.2021 - 09.2021
Cashier Assistant
Costco Wholesale
01.2010 - 01.2020
High School Diploma -
Central Union High School