Lourdes Palacin
Anaheim,CA
Summary
Accomplished healthcare professional with expertise in obstetrical sonography and patient registration at Kaiser Permanente. Demonstrated excellence in customer service and conflict resolution, ensuring compliance with HIPAA standards. Proven ability to enhance operational efficiency and patient satisfaction, leveraging strong communication skills and meticulous attention to detail. Consistently achieved high patient satisfaction ratings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Representative Healthcare
Kaiser Permanente
La Palma, CA
05.2022 - Current
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered inquiries in a professional manner.
- Followed proper cash handling procedures while completing transactions.
- Processed payments via cash, check, or credit card transactions.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
Admitting Clerk
Kaiser Permanente
Irvine, CA
05.2010 - 05.2022
- Verify eligibility and obtain authorization for admitting patients to the hospital.
- Collect and inform patients of required co-payments.
- Review all required documents for completeness and required signatures.
- Secure and release patient's valuables.
- Responsibilities include answering phones, greeting members and non members.
Diagnostic Sonographer Technician & Internship
New Medical Diagnostics
Santa Ana, CA
10.2008 - 12.2010
- Performed various sonographic examinations including: OB/GYN, (2D & 3D), small parts, abdomen and breast, studied some vascular studies.
- Operated Ultrasound equipment including ALOKA SSD-3500, ACUSON-128 Ultrasound Systems.
- Utilized test modalities such as color flow duplex imaging, continuous wave Doppler scanning Mode.
- Recorded test results and prepared preliminary reports for interpreting physicians
- Assured proper instrumentation and safety standards
- Managed the front desk and completed such duties such as patient admitting and collecting payments prior appointment.
- As the lead instructor at the clinic my duties included teaching and supervising 2-3 students each day to ensure safety, proper procedure, policy, technique and record keeping.
Retail Sales Representative
T Mobile
Santa Ana, CA
09.2009 - 07.2010
- Extensive product knowledge and sales techniques required.
- Responsibilities include customer service and sales.
- Responsible for performing monthly product audits.
Account Coordinator
Crump E&S Insurance
Irvine, CA
07.2006 - 12.2006
- Responsibilities included processing claims, updates, administration follow-up with new policy and procedures, and liaison with brokers/agents.
Education
Bachelor of Arts Degree - Attending
California State University Fullerton
Fullerton, CA01.2010
Diagnostic Medical Sonography Diploma -
Newbridge College
Santa Ana, CA10.2008
Associate's Degree - Liberal Studies
Fullerton College
Fullerton, CA12.2002
Skills
- Obstetrical Sonography
- Gynecological Sonography
- Abdominal Sonography
- Medical Terminology
- Patient registration
- Insurance verification
- Data entry
- Electronic health records
- Customer service
- Conflict resolution
- Time management
- Problem solving
- Administrative support
- Confidentiality compliance
- Collecting co-pays
- Patient confidentiality
- HIPAA compliance
- Billing and insurance processes
- Admissions processing
- Eligibility requirements
- Verifying insurance
- Clerical skills
- Patient intake procedures
- Verbal and written communication
Certification
ARDMS Eligible.
Timeline
Service Representative Healthcare
Kaiser Permanente
05.2022 - Current
Admitting Clerk
Kaiser Permanente
05.2010 - 05.2022
Retail Sales Representative
T Mobile
09.2009 - 07.2010
Diagnostic Sonographer Technician & Internship
New Medical Diagnostics
10.2008 - 12.2010
Account Coordinator
Crump E&S Insurance
07.2006 - 12.2006
Bachelor of Arts Degree - Attending
California State University Fullerton
Diagnostic Medical Sonography Diploma -
Newbridge College
Associate's Degree - Liberal Studies
Fullerton College
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