Lourdes Pena
Houston
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experienced with processing invoices and managing payment cycles with precision. Utilizes accounting software to maintain accurate financial records and streamline workflows. Strong understanding of vendor relations and compliance with financial regulations.
Experienced with invoice management and financial documentation. Utilizes organizational skills and attention to detail to ensure accuracy and compliance. Knowledge of invoicing software and processes to streamline operations and support financial goals.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Gulf Stream Marine
06.2021 - 11.2024
- Entering basic work data
- Requesting quote for company on material, supplies
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members.
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Researched pricing options from various suppliers/vendors leading to cost savings of XX% on office equipment purchases( buyer)
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Matched purchase orders with invoices and recorded necessary information.
Shop Manager
T Construction LLC
06.2019 - 05.2021
- Prepare and submit budget estimates, progress reports, or cost tracking reports.
- Obtain all necessary permits and licenses.
- Supervise employees or subcontractors to ensure quality of work or adherence to safety regulations or policies.
- Estimate costs associated with operations, including repairs or preventive maintenance.
- Determine labor requirements for dispatching workers to construction sites.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops, and service departments for use in construction equipment.
- Negotiated labor contracts with general contractors and subcontractors.
Accounts Payable Clerk
Red-D-Arc Welderentals
07.2012 - 05.2018
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office
- Processed accounts receivable and accounts payable
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Followed up with customers to collect information and verify details.
- Processed payments and applied to customer balances
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
- Matched purchase orders with invoices and recorded necessary information.
Customer Service Manager
TX
10.2010 - 05.2012
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Solved unresolved customer issues
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Education
High School Diploma -
Bel Air High School
El Paso, TXSkills
- Multi-line Phone Systems
- Financial Management
- Customer and Personal Service
- Coordination
- Time Management
- Administration and Management
- Accounts Payable
- Office administration
Microsoft Office expertise Excellent Clerical communication AR/AP Dependable and reliable
- Microsoft Excel
- Microsoft outlook
- Filing
- Clerical support
- Scheduling and calendar management
- Verbal communication
- Multi-line phone systems
- Purchase orders organization
- Office equipment maintenance
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Gulf Stream Marine
06.2021 - 11.2024
Shop Manager
T Construction LLC
06.2019 - 05.2021
Accounts Payable Clerk
Red-D-Arc Welderentals
07.2012 - 05.2018
Customer Service Manager
TX
10.2010 - 05.2012
High School Diploma -
Bel Air High School
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