Lourdes Perez

Retail Sales Associate Cashier

La Garcia (Garcia Store & Bakery)

03.2022 - Current

Maintained a clean and organized store environment, contributing to a positive customer experience.
Handled high volume transactions during peak periods without compromising service quality or accuracy.
Helped customers complete purchases, locate items, and join reward programs.
Operated POS terminals and cash drawer balancing.
Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in other areas.
Assisted customers by answering questions and fulfilling requests.
Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Managed returns and exchanges, resolving customer issues promptly and professionally.
Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Worked flexible schedule and extra shifts to meet business needs.