Lourdes PINEDO
Bakersfield,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Noon-Aide
Greenfield Union School District GFUSD
Bakersfield
02.2024 - Current
- Responsible for overseeing students in Grade K-5 During Recess and Lunch Time.
- Communicate with children to provide them with comfort, encouragement and positive reinforcement.
- Establish a safe play environment for the student.
- Engage in Organized games to ensure students play safely and by the rules.
- Offer Guidance to help resolve conflict.
- Redirect poor Behavior using positive reinforcement methods.
- Monitor Students Behavior at all times.
- Help Students set up their lunches when needed.
- Give ono-on-one attention to students, while maintaining overall focus on the entire group.
Marketing and Sales Manager
Sure Stay Plus by Best Western
Bakersfield, CA
03.2015 - 11.2023
- Sell hotel guestrooms groups, catering services and banquet facilities through direct clients contact to maximize total rooms revenues and profit.
- Establish clients base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the propose of securing business for the hotel to secure that sales expectation are met and exceeded.
- Develop and maintain relationship with key clients in order to produce group business.
- Negotiate guest room rates, meeting rooms rental, function spaces, and hotel services within approval booking guideless.
- Analyzed financial data related to sales performance goals and objectives.
- Assisted in developing annual marketing plans and budgets.
- Collaborated with other departments within the hotel organization to promote sales initiatives.
- Identified new markets for potential business opportunities.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Front Office Manager
Red Lion Hotels
Bakersfield, CA
08.2013 - 03.2015
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Developed and maintained a positive working environment, fostering team collaboration.
Education
High School Diploma -
Mcfarland High School
Mcfarland, CA06-2006
Skills
- Patience and Empathy
- Professionalism and Ethics
- Adaptability
- Sales engagement techniques
- Marketing Analytics
- Team Leadership
- Exceptional Customer Service
- Training and mentoring
- Fluent in Spanish
- Resourceful
- Time Management
- 40 wpm
- Microsoft Word
- Dedicate Team Player
- Reliable
- Professional and Mature
- Meticulous attention to detail
- Strong Problem Solver
- Date Entry
- Proficiency
Accomplishments
- Received a merit raise for strong attention to detail, exemplary customer service and team- player attitude.
- Move up from being Receptionist to Front desk Manager and in months receives a promotion to Sales Manager till becoming Marketing & Sales Manager.
Timeline
Noon-Aide
Greenfield Union School District GFUSD
02.2024 - Current
Marketing and Sales Manager
Sure Stay Plus by Best Western
03.2015 - 11.2023
Front Office Manager
Red Lion Hotels
08.2013 - 03.2015
High School Diploma -
Mcfarland High School