Lourdes Rios

Work History

United Vending

03.2024 - 10.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

FCI Greenville

02.2023 - 03.2024

Organized and maintained stock records and [Type] documents.
Enhanced inventory management by implementing efficient tracking and organization systems.
Ensured timely deliveries by coordinating closely with transportation providers and monitoring shipment schedules.
Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
Participated in annual physical inventories, accurately counting items and updating records as needed.

Assisted Business Solutions

09.2021 - 01.2022

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Express Personnel

11.2013 - 01.2022

Resolved complex customer inquiries through careful research, maintaining excellent relationships with clients.
Managed inventory control for office supplies, anticipating needs ahead of time to avoid shortages or delays in daily operations.
Assisted customers with Spanish-language inquiries in a timely and professional manner.
Maintained strict confidentiality of sensitive company information while handling various administrative tasks.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Developed detailed plans based on broad guidance and direction.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Flat Top Ranch

10.2012 - 12.2015

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.