Lourdes Rodriguez
Antioch,TN
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Objectives
To secure a long term position which best utilizes skills and offers challenges and opportunities to increase responsibilities, career advancements and company productivity and growth
Overview
11
11
years of professional experience
Work History
Logistics Coordinator // Logistics Dispatcher
Alivi Transportation
11.2018 - 10.2023
- Coordinate transportation for current and future appointments.
- Preform daily collection of data for reporting purposes
- Assist concierge and help desk department when needed
- follow established procedures to accomplish daily task
- Tracked records and notified customers of status or potential delays.
- Monitored inbound and outbound operations to establish timely pickups and drop off of member for scheduled appointments.
- Generated documentation and information required for customer/ insurances purposes.
- Keep tract of trips scheduled via electronic database
- Conducted investigations to resolve issues related delays.
Collection Specialist
Health Choice Network
10.2012 - 10.2017
- Analyze patient account detail to identify trend
- Coordinate communications with payers to ensure accurate billing.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Skills
- Problem-Solving
- Complete timely dispatch for scheduled trips
- Computer-Based Inventory System
- answering incoming calls
- Dispatching Procedures
- Dispatch Coordination
Timeline
Logistics Coordinator // Logistics Dispatcher
Alivi Transportation
11.2018 - 10.2023
Collection Specialist
Health Choice Network
10.2012 - 10.2017
Similar Profiles
Vanity LopezVanity Lopez
Customer Service Representative at Alivi TransportationCustomer Service Representative at Alivi Transportation
Vanessa Pacheco R.NVanessa Pacheco R.N
Senior Operations Contact Center Manager at AliviSenior Operations Contact Center Manager at Alivi
Onil Maruri, MBAOnil Maruri, MBA
Digital Product Technology Manager at AliviDigital Product Technology Manager at Alivi
Brenda SeayBrenda Seay
Family Support Specialist at Health Connect AmericaFamily Support Specialist at Health Connect America
KeDerrion RosserKeDerrion Rosser
Senior Account Manager (Former Manager in Training) at Enterprise MobilitySenior Account Manager (Former Manager in Training) at Enterprise Mobility