Lourdes Rodriguez
The Bronx,NY
Summary
Highly-motivated employee with 9+ years of experience. Strong worth ethic, a desire to take on new challenges, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Chopt
Manhattan, NY
04/07/24 - Current
- Greeted customers and answered questions related to products and services.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Ensured compliance with health and safety regulations at all times.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Worked with managers to report and resolve customer issues or concerns.
Data Entry Clerk
Mluservices
Brandon , FL
02.2023 - 11.2023
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Assisted colleagues with resolving any issues related to data entry operations.
- Researched requested information using available resources when necessary.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Deli Clerk
Publix
Mulberry, FL
03.2022 - 01.2023
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Team Member
Paris Baguette America
Manhattan, NY
11.2020 - 01.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
Education
GED -
Youth Action Youthbuild
Manhattan, NY06-2018
Skills
- Order Taking
- Salesmanship
- Menu knowledge
- Phone Etiquette
- Cleanliness
- Payment Processing
- Special requests handling
- Team Collaboration
- Stock management
- Food inspection
- Problem-Solving
- Professional Demeanor
- Excellent Communication
- Organizational Skills
Timeline
Data Entry Clerk
Mluservices
02.2023 - 11.2023
Deli Clerk
Publix
03.2022 - 01.2023
Team Member
Paris Baguette America
11.2020 - 01.2022
FOH Team Member
Chopt
04/07/24 - Current
GED -
Youth Action Youthbuild