Lourdes Rosado
New Haven
Summary
Adept at elevating customer experiences and leading teams to excellence, my tenure at Walmart showcased my ability to resolve issues with empathy and efficiency, boosting customer satisfaction significantly. Skilled in staff training and fostering a collaborative environment, I excel in problem-solving and effective communication, ensuring operational success and brand loyalty.
Overview
10
10
years of professional experience
Work History
Front End Customer Service Manager
Walmart
04.2017 - 10.2024
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
Sales Associate
Workngear
05.2014 - 06.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Hyde Leadership High School
Hamden, CTSkills
- Customer satisfaction
- Staff training and development
- Delegation and supervision
- Brand representation
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Cash handling
- Training and mentoring
- Goals and performance
- Team building
- Cash register operation
- Team supervision
- Opening and closing procedures
- Complaint resolution
- Fraud prevention
- Order management
- Performance improvement
- Effective planning
- Price verification
- Sales coaching
- Credit returns processing
- Checkout monitoring
- Refunds processing
- Shift checklists
- Positive attitude
- Teamwork
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Team leadership
- Hiring and training
- Employee training
Languages
English & Spanish
Full Professional
Timeline
Front End Customer Service Manager
Walmart
04.2017 - 10.2024
Sales Associate
Workngear
05.2014 - 06.2016
High School Diploma -
Hyde Leadership High School
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