Lourdes Ruiz-Duran

• Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
• Documented customer service policies, scripts and procedures in English/Spanish.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Promptly responded to inquiries and requests from prospective customers.

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Insurance Agent Sales/Customer Service