Lourdes Russell
Boynton Beach,FL
Summary
Detail-oriented professional with over 10 years of experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
14
14
years of professional experience
Work History
Executive Housekeeper
Residential Home
03.2020 - 08.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
Housekeeping Aide
St Andrew's Club
09.2019 - 03.2020
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Cleaned the following areas to meet health standards: hallway, lobbies, lounges, restrooms, corridors, stairways, common rooms (party room, dining room and pool area).
- Cleaned rugs carpets, upholstered furniture.
- Removed trash.
- Wash windows, walls, ceilings and woodwork when necessary.
- Reported damaged, dirty or stained carpets, drapes and furniture a timely manner before guest comes.
- Assisted with laundry when needed.
Cook
Purdue University
09.2015 - 08.2016
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced [Type] environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Housekeeping Room Attendant
Blue Chip Casino
01.2014 - 07.2015
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
Housekeeping Room Attendant
Baymont Inn & Suit Hotel
03.2012 - 12.2013
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Following a daily schedule of cleaning activities, including sweeping, mopping, dusting and polishing.
- Ensuring all rooms are cleaned and inspected prior to guest check in.
- Checking fixtures and appliances and reporting any malfunctions to the maintenance team.
- Stocking room supplies, including mini bar contents, beauty products and coffee/ tea area supplies.
Prep Crew Member
McDonald's Restaurant
03.2009 - 12.2011
- Participated in ongoing training sessions to remain current on industry trends and best practices for food safety and sanitation standards.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Participated in regular staff meetings to discuss improvements in workflow and menu offerings.
- Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
- Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
- Assisted in setting up and breaking down kitchen stations.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
- Maintained composure and work quality while under stress.
- Enhanced food quality by ensuring proper preparation and storage of ingredients.
- Managed multiple tasks simultaneously while maintaining impeccable organization in a fast-paced environment.
Education
High School Diploma -
Manuel Polo Jimenez
Lima, Peru12.1994
Skills
- Housekeeping knowledge
- Task Delegation
- Inventory Control
- Health and Safety Regulations
- Chemical Handling
- Time management expert
- Expense Tracking
- Room inspection
- Floor Vacuuming
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Customer Service
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Housekeeper
Residential Home
03.2020 - 08.2023
Housekeeping Aide
St Andrew's Club
09.2019 - 03.2020
Cook
Purdue University
09.2015 - 08.2016
Housekeeping Room Attendant
Blue Chip Casino
01.2014 - 07.2015
Housekeeping Room Attendant
Baymont Inn & Suit Hotel
03.2012 - 12.2013
Prep Crew Member
McDonald's Restaurant
03.2009 - 12.2011
High School Diploma -
Manuel Polo Jimenez
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