Lourdes Santiago

• Provided attentive, developmentally appropriate care for infants to school-aged children, supporting emotional, social, and cognitive growth in a nurturing home environment.
• Designed and implemented engaging daily routines and educational activities rooted in early childhood development principles.
• Collaborated with parents to reinforce behavioral expectations, potty training, language development, and milestone tracking.
• Leveraged daycare teaching experience to introduce structured learning through play, storytime, arts & crafts, and sensory activities.
• Maintained a safe, clean environment while managing meal prep, school drop-offs/pickups, and bedtime routines with consistency and

• Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
• Nurtured existing client relationships through regular check-ins via phone or email correspondence.
• Contributed to dealership revenue by upselling additional products or services during the sales process.
• Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.

• Delivered high-volume customer service while leading bra-fit consultations for 50+ customers daily, enhancing the in-store experience.
• Promoted store credit cards at checkout using strategic upselling, resulting in 3+ new sign-ups weekly.
• Handled all POS transactions including cash, credit, returns, and exchanges to ensure seamless and accurate operations.
• Trained and mentored new sales associates while analyzing sales data to drive 7% growth in profitability.
• Boosted customer satisfaction scores by 3% through personalized service, problem resolution, and maintaining merchandise presentation.

• Assisted customers in finding the perfect shoe fit and style by providing personalized service and expert sizing support.
• Maximized sales by recommending complementary accessories and shoe care products to enhance each purchase.

Gap (10/2014 – 05/2017), incorporating your responsibilities and impact:

• Assisted customers in selecting appropriate sizes and styles, delivering personalized service in a fast-paced retail environment.
• Resolved customer disputes on the sales floor with professionalism, ensuring positive shopping experiences and repeat business.
• Promoted and opened Gap credit cards at the register, consistently exceeding daily sign-up goals through confident and informed sales tactics.