LOURDES TREJO
Beaumont,Texas
Overview
5
5
years of professional experience
Work History
Blooms Department Manager
H-E-B Grocery
Port Arthur, TX
12.2021 - Current
- Managed a team of florists, making sure everything ran smoothly.
- Trained new staff on how to create floral arrangements, handle customers, and manage inventory.
- Created weekly schedules to ensure enough staff during busy times, keeping labor under control.
- Handled team and customer issues consistently, keeping things positive for both our employees and shoppers.
- Led the floral school to teach the financial aspects of the Department of Blooms.
- Verified completed work for consistency, quality, and understanding.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Curbside Shopper
H-E-B Grocery
Port Arthur, TX
12.2021 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Stocked shelves with new merchandise as needed during shifts.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Assisted customers with selecting items for their orders online.
- Ensured customer satisfaction by calling to confirm substitutions on their items.
Front Desk Receptionist
WORLD GYM
Beaumont, TX
04.2020 - 02.2022
- Processed sign-ups for members with specific insurances and managed phone calls.
- Achieved monthly membership sign-up targets for individuals with health-specific goals.
- Processed billing and cancelled memberships in a timely manner.
- Scheduled space or equipment for special programs, meetings and conferences.
- Performed administrative tasks such as filing documents or updating member accounts.
- Collected payments, renewed memberships and resolved billing issues.
- Maintained cleanliness and organization of reception area and gym facilities.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Monitored the gym floor to ensure that safety regulations were followed.
Education
M.Ed. - Clinical Mental Health Counseling
Lamar University
Beaumont, TX01-2027
Bachelors of Science - University Studies
Lamar University
05.2024
Skills
- Team leadership
- Customer engagement
- Relationship building and management
- Time management
- Floral Design
- Multitasking
- Business development and planning
- Event Planning
- Employee scheduling
- Bilingual
Accomplishments
President's and Dean's List, Fall 2023
Affiliations
- Supported community outreach and helped foster friendships among students
- Encouraged student engagement with the institution, and communicated concerns to campus leadership
- Attended and recorded information during meetings, ensuring accurate documentation
- Participated in social events to network, connect with others, and support community initiatives
References
References available upon request.
Timeline
Blooms Department Manager
H-E-B Grocery
12.2021 - Current
Curbside Shopper
H-E-B Grocery
12.2021 - Current
Front Desk Receptionist
WORLD GYM
04.2020 - 02.2022
M.Ed. - Clinical Mental Health Counseling
Lamar University
Bachelors of Science - University Studies
Lamar University