Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

LOURDES TREJO

Beaumont,Texas

Overview

5
5
years of professional experience

Work History

Blooms Department Manager

H-E-B Grocery
Port Arthur, TX
12.2021 - Current
  • Managed a team of florists, making sure everything ran smoothly.
  • Trained new staff on how to create floral arrangements, handle customers, and manage inventory.
  • Created weekly schedules to ensure enough staff during busy times, keeping labor under control.
  • Handled team and customer issues consistently, keeping things positive for both our employees and shoppers.
  • Led the floral school to teach the financial aspects of the Department of Blooms.
  • Verified completed work for consistency, quality, and understanding.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Curbside Shopper

H-E-B Grocery
Port Arthur, TX
12.2021 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Checked expiration dates on items prior to placing them in customer's cart and bag.
  • Stocked shelves with new merchandise as needed during shifts.
  • Worked quickly to locate products on store shelves and meet order deadlines.
  • Assisted customers with selecting items for their orders online.
  • Ensured customer satisfaction by calling to confirm substitutions on their items.

Front Desk Receptionist

WORLD GYM
Beaumont, TX
04.2020 - 02.2022
  • Processed sign-ups for members with specific insurances and managed phone calls.
  • Achieved monthly membership sign-up targets for individuals with health-specific goals.
  • Processed billing and cancelled memberships in a timely manner.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Performed administrative tasks such as filing documents or updating member accounts.
  • Collected payments, renewed memberships and resolved billing issues.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Monitored the gym floor to ensure that safety regulations were followed.

Education

M.Ed. - Clinical Mental Health Counseling

Lamar University
Beaumont, TX
01-2027

Bachelors of Science - University Studies

Lamar University
05.2024

Skills

  • Team leadership
  • Customer engagement
  • Relationship building and management
  • Time management
  • Floral Design
  • Multitasking
  • Business development and planning
  • Event Planning
  • Employee scheduling
  • Bilingual

Accomplishments

President's and Dean's List, Fall 2023

Affiliations

  • Supported community outreach and helped foster friendships among students
  • Encouraged student engagement with the institution, and communicated concerns to campus leadership
  • Attended and recorded information during meetings, ensuring accurate documentation
  • Participated in social events to network, connect with others, and support community initiatives

References

References available upon request.

Timeline

Blooms Department Manager

H-E-B Grocery
12.2021 - Current

Curbside Shopper

H-E-B Grocery
12.2021 - Current

Front Desk Receptionist

WORLD GYM
04.2020 - 02.2022

M.Ed. - Clinical Mental Health Counseling

Lamar University

Bachelors of Science - University Studies

Lamar University

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LOURDES TREJO