Lourdes Uribe
Berwyn,IL
Summary
Compassionate and bi-lingual professional with a proven track record holding multiple positions. Looking to use my communicational & organizational skills to perform and grow in a challenging position.
Overview
20
20
years of professional experience
Work History
Professional Caregiver
Healthcare Plus
01.2023 - Current
- Provided compassionate care and support to patients, enhancing overall well-being.
- Assisted with daily living activities, promoting independence and dignity among clients.
- Monitored patient health conditions, ensuring timely intervention and communication with healthcare professionals.
- Implemented personalized care plans, adapting strategies based on individual needs and preferences.
Customer Service Representative
Pav Ymca
01.2016 - 10.2020
- Managed day-to-day operations ensuring and promoting a professional image to improve customer satisfaction
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Collaborated with team to develop solutions for recurring customer issues, enhancing service quality.
Assistant Manager
Standard Parking Plus
12.2009 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responsible for creating & reviewing daily reports in Excel regarding cash deposits, invoices & customer accounts, payments and collections
Loan Originator
Approval Financial Inc.
12.2005 - 05.2007
- Originated and processed residential mortgage loans, ensuring compliance with industry regulations.
- Evaluated creditworthiness of applicants through thorough analysis of financial documents.
- Developed tailored loan solutions to meet diverse client needs and financial situations.
- Collaborated with real estate agents and clients to facilitate smooth loan closings.
Education
Bachelor of Arts - Mass Communication
Central University of Ecuador
Quito, EcuadorNo Degree - Communications
Loyola University of Chicago
Chicago, ILSkills
- Bi-lingual - English/Spanish
- Problem-solving
- Active listening
- Emotional support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Professional Caregiver
Healthcare Plus
01.2023 - Current
Customer Service Representative
Pav Ymca
01.2016 - 10.2020
Assistant Manager
Standard Parking Plus
12.2009 - 09.2015
Loan Originator
Approval Financial Inc.
12.2005 - 05.2007
Bachelor of Arts - Mass Communication
Central University of Ecuador
No Degree - Communications
Loyola University of Chicago