Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lourdes Vaca

Hialeah,FL

Summary

Dynamic leader with a proven track record at Woundtech, enhancing team productivity and healthcare management through expert patient care coordination and organizational skills. Excelled in HIPAA compliance and patient outreach, significantly improving service delivery standards. Skilled in fostering interdisciplinary collaboration, achieving beyond targets with a focus on results.

Overview

30
30
years of professional experience

Work History

Lead Patient Care Coordinator

WoundTech
06.2007 - 07.2024
  • Conducted and trained sessions for new team members and management, which included patient care coordinators, nurse navigators, department managers, and offshore teams, which focused on administrative processes, work instructions, and procedures to optimize the referral criteria process, was instrumental in ensuring standardized service delivery across the board.
  • Supervised and provided additional training to enhance team productivity and performance by addressing challenges related to reviewing insurance policies, coding procedures, referrals, and updating information in the electronic medical record portal. The team consisted of five associates.
  • Demonstrated written, verbal, and interpersonal proficiency, emphasized active listening, and delivered clear and articulate information.
  • Proficiently collaborated with diverse teams, including clinicians, business development, payers, providers, case management, and physician practices, to create a productive work environment and support the team in achieving company goals.
  • Proactive approach, with a demonstrated strength in organizational skills, attention to detail, and follow-through as needed. Coupled with critical thinking abilities and practical problem-solving skills, this forms a highly effective and reassuring skill set in healthcare management and coordination.
  • Monitored and evaluated the referral criteria process as a subject matter expert, ensuring that the referral met all required coding and treatment by healthcare guidelines.
  • Contacted the patient to schedule and confirm an appointment, verified the start of the Care questionnaire, and confirmed the location of the wound care, treatment plans, authorization, and insurance coverage.
  • Effective communication with insurance providers to verify coverage benefits, follow up on the authorization progress, and address pending status issues.

Timeshare Sales Consultant

Interval International
02.2005 - 03.2007
  • Introduced customers to new offerings and uploaded accounts.
  • Answered owner questions regarding the use of properties and location amenities.
  • Contracted customers to advise on travel conveyance changes and confirm reservations.
  • Acquired detailed knowledge of services, promotions, and events to add value to travelers.
  • Boosted bookings using detailed knowledge of facility, services, and offerings when closing customer reservations.

Retail Sales Supervisor

Macy's Department Store
06.1994 - 01.2005
  • Delivered strong empathy and negotiation skills to create great customer experiences.
  • Managed all aspects of stock control, including inventory, shelf restocking, and minimizing losses.
  • Conducted regular department walkthrough to evaluate and address cleanliness and low stock levels and uphold merchandising presentation standards.
  • Maintained detailed and accurate accounting records by overseeing the documentation of sales, purchases, and requisitions and auditing cash at the check register.
  • Successfully met monthly sales targets and was rewarded for meeting business objectives by effectively incentivizing and motivating staff performance.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • HIPAA Compliance
  • Scheduling Coordination
  • Insurance Verification
  • Appointment Scheduling
  • Advanced in Medical Terminology
  • Patient Outreach and Follow-Up
  • Patient Care Coordination
  • Organizational Skills and analytical abilities
  • Proficient in Excel, Microsoft, Outlook, Electronic Medical Records, Microsoft Teams, and Looker

Languages

Spanish
Native or Bilingual

Timeline

Lead Patient Care Coordinator

WoundTech
06.2007 - 07.2024

Timeshare Sales Consultant

Interval International
02.2005 - 03.2007

Retail Sales Supervisor

Macy's Department Store
06.1994 - 01.2005

High School Diploma -

Miami Dade College

Similar Profiles

CREATE PROFILE
Lourdes Vaca