Summary
Overview
Work History
Education
Skills
Certification
Systems
Languages
Timeline
Generic

LOURDES V. Batrez

Covina,CA

Summary

I am a results-driven HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in managing recruitment, employee relations, and compliance. Known for fostering team collaboration and delivering reliable results while adapting to changing needs with proven experience as a Supply Chain Buyer, Inventory Control Specialist, and Executive Assistant, complemented by exceptional Customer Service and Accounting skills. Currently pursuing graduate studies in Human Resources, I bring a strong foundation in operational efficiency and organizational support. Fluent in both English and Spanish, I am a motivated self-starter with dynamic written and verbal communication skills. My strengths include analytical problem-solving abilities, and supervisory experience, allowing me to work effectively with all levels of an organization and drive successful outcomes.


Overview

26
26
years of professional experience
1
1
Certification

Work History

Hr. Rep/Production Asst – Full Time

Tank Holding Corp.
01.2023 - Current
  • Promote a positive, high-performance workplace culture by supporting employee engagement, morale, and continuous improvement initiatives.
  • Partners with HRBP to communicate policies, procedures, programs, in compliance with labor laws and safety regulations.
  • Serve as the HR contact for manufacturing and production teams, addressing employee relations, conflict resolution, and workplace investigations.
  • Advise managers and supervisors about the steps in the progressive discipline system of the company and assist management in handling corrective actions for employees.
  • Facilitate onboarding, orientation, training, and development programs for new and existing employees; conduct exit interviews.
  • Assist with benefits programs, enrollments, terminations, leave of absence requests, and maintain accurate employee records.
  • Monitor hourly workforce trends, including attendance, compliance, policy adherence, and guide supervisors to spot trends and help improve operations.
  • Support workplace safety initiatives by conducting safety walks, tracking incidents, escalating hazards, and coordinating modified duty assignments with EHS partners.
  • Prepare HR documentation, including warning letters, assist with OSHA-required postings, and compliance reports.
  • Provide translation and interpretation during sensitive HR conversations when necessary.
  • Assist with operations and vendor file management, provide coverage for CSR, production, and MRO functions as needed.

Accounting Assistant – Part Time

Ruiz Trucking
01.2016 - 01.2023
  • Assist accountant with creating and editing financial documents and book reconciliation including incoming and outgoing funds.
  • Prepare and review invoices for errors and adjust accordingly.
  • Update and maintain various spreadsheets and track expenses.
  • Draft and report presentations.
  • Contact customers as needed to obtain information for billing.

Procurement/Buyer

Sit n’ Sleep, Gardena, CA
01.2009 - 01.2014
  • Responsible for forecasting goods and determining volume usage per week, month, and quarterly.
  • Communicating with vendors/suppliers, sales, Distribution Center, and Management on Open Purchase Orders, New POs, Back Orders, Scheduling of POs, Promos, and New Line Products.
  • Responsible for on-time delivery of goods as scheduled and communicating to all parties involved of status.
  • Responsible for providing weekly reports of purchased goods and any issues to the Vice President of Operations.
  • Supporting Sales/Regional Sales Managers and the marketing team with special requests for up-and-coming events, promo of sales, tags for products, details of pricing, descriptions, date of availability, etc.
  • Account web administration of current products and new lines.
  • Daily walk-through to check products received at the DC to determine stock availability, refusals, product labeling issues, or resolve problems with PO’s.
  • Responsible for proper planning of holiday sales and stock availability.
  • Work closely with vendor representatives of products purchased, new product introductions, and closeouts.
  • Communicate effectively throughout the company to explain and follow up on issues pertaining to the purchasing department.
  • An active member of the Operations Planning Teams’ weekly meeting to go over the performance of vendors and products.

Executive Assistant Director of Logistics

Sit n’ Sleep, Gardena, CA
01.2005 - 01.2009
  • Prepares Weekly, Monthly, Quarterly, and Yearly reports and performance evaluations by working on numerous spreadsheets including but not limited to RTVs, Non-Saleable Inventory, and several productivity and financial-related reports.
  • Directly involved in creating metrics that are associated with KPIs.
  • Take minutes in meetings with management staff, point of contact for issues (phone, email, or in person), check emails periodically throughout the day, respond to them as needed, and arrange conferences as scheduled for office personnel, upper management, and staffing.
  • Will follow up/monitor and maintain quick turnaround on vendor returns, communicate status, and pickups and create graphs to reflect inventory.
  • Provide daily and ongoing support of operations and services conducted by department managers and supervisors.
  • Research vendor inquiries and attend to internal/external customer complaints.
  • Calculates and balances figures and verifies adjustments.
  • Supervise the processing of all DC invoices for internal and external vendors and ensure all steps in the billing process are completed.
  • Prepare and analyze expense reports.
  • Responsible for researching and providing the lowest cost in DC supplies and maintaining inventory. Annual budget at $215,000
  • Responsible for maintaining MSD Sheets, DOT records, DMV, etc.
  • Strong communication skills with the corporate office and sales, vendors, customers, and internal.
  • Coordinate CS functions that deal with DC requirements.
  • Responsible for maintaining and organizing the office and the maintenance of a wide variety of files and records.
  • Maintains and updates Distribution Center and operation calendars, monitors itinerary for management, email, and printout document meetings, and in the absence of management communicates status.
  • Order all office supplies monitoring cost and budget.
  • Create professional correspondence for management.
  • Helps Manager monitor operations, suggest, and create amendments to existing policies and procedures.
  • Conducts meetings for management when translation is needed both verbal and written materials from English to Spanish.
  • Coordinate radio traffic activities and monitor current scheduled appointments.
  • Review Backorder reports, call customers as needed to commit product delivery, and change delivery time on orders as needed.

Production Planner/Scheduler

Lazy Pet Products, Brea, CA
01.2002 - 01.2005
  • Managed production schedules and material requirement plans.
  • Coordinated supply chain and product development implementation in both domestic and international sourcing and production.
  • Monitored sales forecast and in-house production roadmap.
  • Analyzed monthly and annual reports and prepared production proposals for the upper management.
  • Cross-functional responsibilities included coordinating inventory turnover and profit margin analysis to support internal marketing and external sales teams and supporting logistics roles to high-performance customer service level.

MRP Inventory Control Analyst

Lazy Pet Products, Brea, CA
01.2001 - 01.2002
  • Maintained production bills of material and inventory control.
  • Traveled and coordinated inventory inflow and outflow in both California and Pennsylvania facilities.
  • Operated import and export shipments.
  • Analyzed inventory data to support management decisions.

MRP Inventory Clerk

Lazy Pet Products, Brea, CA
01.2000 - 01.2001
  • Coordinated inventory transactions and production processes.
  • Processed sales orders, purchasing requisitions, and work orders and received reports.
  • Generated daily production reports and monthly department performance summaries.
  • Performed daily material analysis and maintained inventory data entry.

Education

Master’s degree program - Human Resources

DeVry University
Ontario, CA
12-2025

Bachelor of Science - Management

University of Phoenix
Ontario, CA
01.2023

Marketing Management Major

Mt. San Antonio College
Walnut, CA
01.2004

High School Diploma - undefined

Los Altos High School
Hacienda Heights, CA
01.2000

Skills

  • HR policies and procedures
  • Onboarding process
  • HRIS systems
  • HR analytics
  • Employee relations
  • New employee onboarding
  • Exit interviews
  • Policy enforcement
  • Organizational development
  • Equal employment law compliance

Certification

  • National Society of Leadership and Success NSLS, 2019
  • National Customer Service Association NCSA, 2008

Systems

Kronos, Time Force, Fountain, XA, Oracle, AS-400 - BPCS, WMS, FoxPro, MS Office (Excel, Windows, Acrobat, Access, Word, Office, Project, Outlook, Visio, PowerPoint, QuickBooks.

Languages

Spanish

Timeline

Hr. Rep/Production Asst – Full Time

Tank Holding Corp.
01.2023 - Current

Accounting Assistant – Part Time

Ruiz Trucking
01.2016 - 01.2023

Procurement/Buyer

Sit n’ Sleep, Gardena, CA
01.2009 - 01.2014

Executive Assistant Director of Logistics

Sit n’ Sleep, Gardena, CA
01.2005 - 01.2009

Production Planner/Scheduler

Lazy Pet Products, Brea, CA
01.2002 - 01.2005

MRP Inventory Control Analyst

Lazy Pet Products, Brea, CA
01.2001 - 01.2002

MRP Inventory Clerk

Lazy Pet Products, Brea, CA
01.2000 - 01.2001

Bachelor of Science - Management

University of Phoenix

Marketing Management Major

Mt. San Antonio College

High School Diploma - undefined

Los Altos High School

Master’s degree program - Human Resources

DeVry University

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LOURDES V. Batrez