Lourdes Woodworth-Bahena
Mesa,AZ
Summary
Proven track record in enhancing customer satisfaction and sales revenue at West Energy, adept in customer relationship building and strategic planning. Leveraged interpersonal skills and negotiation tactics to expand client base and foster team cooperation. Demonstrated adaptability and leadership, significantly improving team productivity and customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
West Energy
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Custodian
Jan Pro Cleaning
01.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reported damages and hazardous conditions to management for further action.
Coordinator's Assistant
SECRETARÍA DE DESARROLLO ECONÓMICO (Municipio De C
02.2019 - 09.2020
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Provide training on environmental laws
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
General Assistant
CONOCER Y PROPESCA
04.2017 - 08.2018
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
- Coordinated events logistics, resulting in successful meetings, conferences, and presentations for both internal and external clients.
- Created letter templates in Software for correspondence and requests.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Law - General Law
Universidad Del Valle De México
Hermosillo, Son 08.2020
Cosmetology - Make Up Artist
IcatSon
Sonora 05.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Sales Presentations
- Negotiation Tactics
- Customer Needs Assessment
- Strategic Planning
- Staff Training
- Adaptable and Flexible
- Friendly and Helpful
- Creative Thinking
- Honest and Dependable
- Team Cooperation
- Team Leadership
- Organization
Certification
ECO 578
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
West Energy
03.2024 - Current
Custodian
Jan Pro Cleaning
01.2024 - Current
Coordinator's Assistant
SECRETARÍA DE DESARROLLO ECONÓMICO (Municipio De C
02.2019 - 09.2020
General Assistant
CONOCER Y PROPESCA
04.2017 - 08.2018
Law - General Law
Universidad Del Valle De México
Cosmetology - Make Up Artist
IcatSon