Lourdes Zepeda Uribe
Napa,CA
Summary
Experienced Office Manager and administration professional with 6 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
8
8
years of professional experience
Work History
Office Manager
Sonoma Pediatric Dentistry
Sonoma, CA
05.2022 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed files and records to obtain information and respond to requests.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Automated office operations, managed client correspondence and tracked records.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Supervised company transitions, system conversions and office moves.
Front Office Coordinator
Napa Dental
Napa , CA
04.2019 - 05.2022
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Worked with office manager to attain operational goals.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Addressed information updates by making changes to records in company database.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Directed clients and guests to correct departments, rooms, and staff members.
- Screened visitors and directed to specific location for office safety.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Responded to inquiries and room requests made online, by phone, and via email.
- Determined needs of visitors and provided information or solutions.
- Greeted visitors and verified reasons for visit and appointment information.
- Pulled and organized requested documentation.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Receptionist
Western Dental
Vallejo, CA
03.2018 - 03.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Greeted visitors and verified reasons for visit and appointment information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted and directed visitors to appropriate personnel and answered average of 9 calls and emails daily.
Sales Representative
T-Mobile
Vallejo, CA
02.2016 - 05.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Operated cash register, collected payments, and provided accurate change.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
High School Diploma
Jesse M. Bethel High School
Vallejo, CA06.2017
Skills
- Office Equipment Operations
- Recordkeeping and Bookkeeping
- Meticulous and Organized
- Business Operations Understanding
- Multi-Line Telephone Skills
- Prioritization and Time Management
- Visitor and Customer Relations
- Reliable and Punctual
- Positive Attitude and Energetic
- Multi-Line Phone Systems
- Administrative Support
- Documentation and Reporting
- Delivery Coordination
- Customer Service
- Computer Proficiency
- Courteous and Professional
- Customer Service-Oriented
- Scheduling and Calendar Management
- Appointment Scheduling
- Multitasking and Prioritization
- Verbal and Written Communication
- Attention to Detail
- Data Entry and Database Software
- Greeting and Seating Clients
- Microsoft Office
- Document Control
- Correspondence Management
- Professional and Polished Presentation
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Sonoma Pediatric Dentistry
05.2022 - Current
Front Office Coordinator
Napa Dental
04.2019 - 05.2022
Receptionist
Western Dental
03.2018 - 03.2019
Sales Representative
T-Mobile
02.2016 - 05.2017
High School Diploma
Jesse M. Bethel High School