Lourdes D. Tepper, MA, LPC
Summary
Detail-oriented director with 17+ years of experience in managing, developing, and improving the daily operations and effectiveness of mental health services in the community and clinic setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Emergency/Intake Services Program Manager
Columbia Area Mental Health
01.2017 - Current
- Provide leadership in program planning, development, implementation, and management of Emergency/Intake Services Clinic, embedded mental health team at Prisma Richland Emergency Department, embedded mental health and outreach clinicians with Law Enforcement, and 24/7 Mobile Crisis Response staff.
- Ongoing clinical skill development of professional staff and non-clinical staff.
- Develop, maintain, and supervise procedural systems to ensure continuity of care and follow-up from Prisma Richland Emergency Department, agencies, primary care doctors and other specialties, and probate court.
- Manage onsite and afterhours schedule for Prisma Richland ED and Community Crisis Response staff and ensure adequate coverage.
- Establish, supervise, and maintain procedures for rendering assessments within the clinic, Emergency Department, and Community Crisis Response Program.
- Provide crisis intervention services and assessments; determine level of care; safety planning; disposition of inpatient or outpatient treatment; coordination of inpatient treatment; and productivity standards.
- Supervise staff in the use of documentation of treatment, risk assessments, clinical assessments, corporate compliance audits, and clinical review audits.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Manage daily operations while overseeing multiple locations to foster increased productivity.
- Community engagement with staff that include outreach with stakeholders and providers in the community.
- Provide monthly training to Law Enforcement and Military on Crisis Intervention Training.
- Grantwriter for Highway to Hope for Mental Illness, ACT Team, and Suicide Prevention Program and monitoring of grant initiatives.
Director of Rehabilitative and Residential Service
Lexington Mental Health
11.2010 - 01.2017
- Provided administrative/clinical supervision of the Homeshare Clinic at Lexington Mental Health which includes the Young Adult Program, ACT, ACT Step Down Program, NGRI Program, Hospital/CRCF Liaison, Housing/TBRA Program, Home Share Program, Leaphart Housing Program for Young Adults, and Supervised Apartment Program.
- Conducted and documented regular staff meetings.
- Performed annual reviews and completes planning stages for all supervises within specified guidelines.
- Monitored and ensured program compliance with FIN guidelines for community MH services and overall continuity of care.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Maintained and reported program data on a monthly basis to specified members of senior management team.
- Maintained corporate compliance in program and clinical practice, and monitoring and maintaining standards at the highest possible level.
- Ensured all program staff is knowledgeable of and measured against productivity expectations for clinical services in compliance with LCCMHC Productivity Policy.
- Provided clinical supervision of the Homeshare clinic.
- Regularly conducted and documented clinical supervision with program staff, incorporating relevant QA information by monitoring and evaluating staff documentation and overall clinical care.
- Assisted with program staff crises and maintained availability to staff for clinical consultation or ethical dilemmas.
- Supported use of EBP models and encouraged and directed staff participation in providing EBP with clients.
- Cultivated and strengthened lasting relationships with stakeholders.
Director of Operations
Family Counseling and Children's Services, Erie County
01.2004 - 08.2008
- Assigned with establishing a new office in PA, and went on to add two additional offices in the state of New York and another office in another county in PA.
- Implemented program development through marketing and grant development.
- Responsible for human resource functions; associate productivity; and accountability with county, state, and federal guidelines.
- Ensured that patient care was being maintained through internal auditing.
- Implemented staff development.
- Promoted working relationships with community agencies and businesses.
- Evaluated effectiveness of services provided in relation to their objectives and costs.
- Oversaw the daily operations of clinical and crisis services.
- Provided weekly clinical supervision and supported the use of Evidenced Based Practice with clients and families.
Education
Master of Arts - Counseling
Edinboro University of PA
Edinboro, PA2003
Bachelor of Arts - Psychology
Edinboro University of PA
Edinboro, PA2000
Skills
- Calm Under Pressure
- Flexible and Adaptable
- Organization and Time Management
- Supervision and Leadership
- Community Outreach
Certification
SC Licensed Professional Counselor
Crisis Negotiator
Clinical Experience
South Carolina Youth Advocate Programs 2022-present
Providing Mental Health Counseling and psychotherapy treatment interventions. Working with children, adolescents, and teenagers dealing with trauma, grief. Conduct individual and family sessions with a caseload of 15 patients. Develop individualized treatment plans to meet the needs of each client.
Lexington Mental Health 2010-2017
Provide individual and group therapy to the Young Adult Program Population with a caseload of 8 patients. Develop individualized treatment plans to meet the needs of each client. Provide evidenced based interventions.
Timeline
Emergency/Intake Services Program Manager
Columbia Area Mental Health
01.2017 - Current
Director of Rehabilitative and Residential Service
Lexington Mental Health
11.2010 - 01.2017
Director of Operations
Family Counseling and Children's Services, Erie County
01.2004 - 08.2008
Master of Arts - Counseling
Edinboro University of PA
Bachelor of Arts - Psychology
Edinboro University of PA
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