Lourdes L. Fallon
Pleasantville,NY
Summary
Hardworking [Job Title] offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Positive and upbeat [Job Title] makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Hostess/Server Manager
Nutrition Health management
Valhalla, NY
06.2022 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Business Owner
Cool Pools New Thing’s Hot Spring Resort
09.2019 - Current
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Resolved conflicts between employees or customers in a timely manner.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Scheduled maintenance activities for equipment used by the business.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Oversaw daily operations of the business and provided guidance when needed.
- Updated website content regularly according to current trends within target markets.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Kept up-to-date on regulatory changes affecting business operations.
- Improved company's quality and productivity by streamlining systems and processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Cashier
ShopRite
Thornwood, NY
04.2021 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Home Health Care Provider
Community Home Care and Hospice - R.N
White Plains, NY
10.2022 - 02.2023
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Assessed patient conditions by monitoring vital signs and tracking changes in health status.
- Developed individualized care plans for each patient based on needs assessment.
- Communicated regularly with physicians regarding patient care and progress.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
- Educated patients and family members about disease processes and treatment options.
- Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
- Provided emotional support to patients dealing with illness or disability challenges.
- Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
Education
Some College (No Degree) - Nursing
University of Bohol
Philippines Skills
- Reservation Management
- Guest Relations
- Employee Scheduling
- Workplace Safety
- Hygiene standards
- Sales Promotion
- Menu knowledge
- Takeout order processing
- Event Coordination
- Employee Supervision
- Quality Assurance
- Strategic Planning
- Performance Improvement
- Relationship Building
- Training and Onboarding
- Collaboration and Teamwork
- Scheduling
- Problem-solving aptitude
- Interpersonal Communication
- Service Delivery Management
- Employee Performance Evaluations
- Team building
- POS Terminal Operation
- Anticipating Problems
- Sanitation
- Building Maintenance
- Organizational Skills
- Effective Communication
- Team Leadership
- Task Prioritization
- Excellent Communication
- Facilities Planning
- Investigating Complaints
- Professionalism
- Problem-solving abilities
- Critical Thinking
- Multitasking
- Calm and Pleasant Demeanor
- Work Planning and Prioritization
- Safe Food Handling
- Adaptability and Flexibility
- Coaching and Mentoring
- Front of House Management
- Profitability Optimization
- Self Motivation
- Teamwork and Collaboration
- Monitoring Food Preparation
- Customer Service
- Time Management
- Health Code Compliance
- Reliability
- Attention to Detail
Timeline
Home Health Care Provider
Community Home Care and Hospice - R.N
10.2022 - 02.2023
Hostess/Server Manager
Nutrition Health management
06.2022 - Current
Cashier
ShopRite
04.2021 - 04.2023
Business Owner
Cool Pools New Thing’s Hot Spring Resort
09.2019 - Current
Some College (No Degree) - Nursing
University of Bohol