Lourdes Maria Sanchez-Longo
Orlando,FL
Summary
Dynamic Office Manager & HR at Fide Foods and adept Real Estate Agent at Century, I excel in streamlining operations and enhancing customer satisfaction. Leveraging strong organizational skills and teamwork, I've successfully maintained confidentiality, balanced budgets, and maximized profitability. My approach has fostered extensive professional networks and seamless client transitions, showcasing my ability to drive results and maintain high satisfaction ratings.
Overview
28
28
years of professional experience
Work History
Office Manager & HR
Fide Foods, LLC DBA McDonalds
02.2014 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
Real Estate Agent
Century
08.1997 - 12.2014
- Advertised client properties through websites, social media, and real estate guides.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
Education
Bachelor of Science - Chemistry, Laboratory Technologist
University of Puerto Rico
Puerto Rico05-1980
Skills
- Customer service
- Strong organizational skills
- Office management
- Excellent teamwork
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling hundreds of dollar in company savings.
- Planned and coordinated recruiting employees project.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Languages
English
Full Professional
Timeline
Office Manager & HR
Fide Foods, LLC DBA McDonalds
02.2014 - 03.2025
Real Estate Agent
Century
08.1997 - 12.2014
Bachelor of Science - Chemistry, Laboratory Technologist
University of Puerto Rico
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