Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LOURDES MELISSA Rodriguez

17911 Plow Beam,TX

Summary

Focused professional passionate about promoting inclusion, critical thinking skills and student development. Skillful in managing classroom environments and student behavior with positive and proactive strategies. Excellent communication, relationship-building and problem-solving abilities. Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Kindergarten and First Grade Teacher

Polk County School Board
Lakeland, Florida
08.2020 - 05.2024
  • Developed positive relationships with parents and guardians to keep them informed about their child's academic progress.
  • Monitored student progress regularly through assessments, classroom observations, and one-on-one conferences.
  • Implemented behavior management strategies such as positive reinforcement techniques to maintain order in the classroom.
  • Created an atmosphere of mutual respect between teacher, staff, and students while enforcing school rules and regulations.
  • Encouraged critical thinking skills by engaging students in problem solving activities.
  • Developed and implemented a variety of instructional strategies to engage students in the learning process.
  • Maintained accurate records of student progress including attendance reports and test scores.
  • Provided individualized instruction for struggling students.
  • Employed evidence-based methods of classroom teaching and direction.
  • Monitored, documented and reported students' progress and performance.
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
  • Implemented focused lessons for literacy readiness highlighting phonics, language comprehension and writing abilities.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Developed lesson plans consistent with established guidelines and goals.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Spearheaded diverse kindergarten and first grade classroom with lessons on early literacy, independent reading and math.
  • Employed online learning management systems and other diverse instructional resources to offer students remote assistance with assignments.

CDA

Polk County School Board
Haines City, Florida
12.2015 - 08.2020
  • Participated in team meetings with school administrators regarding policies or procedures related to childcare services.
  • Established positive relationships with parents and families by providing updates on their children's progress.
  • Supervised up to 10 children at one time during classroom activities and field trips.
  • Managed inventory of classroom materials including books, toys, art supplies.
  • Participated in professional development opportunities to stay current on best practices in early childhood education.
  • Attended professional development workshops in order to stay current on best practices within early childhood education.
  • Implemented behavior management techniques designed to encourage positive behaviors among students.
  • Assisted with the development of children's cognitive, physical and social skills through activities such as art projects, outdoor play, and group games.
  • Maintained records of attendance, health issues, discipline incidents, and other pertinent information related to each child.
  • Conducted parent-teacher conferences to discuss their children's academic performance and social development.
  • Identified needs of customers promptly and efficiently.

Customer Service Manager

Clinical Medical Services
Carolina, Puerto Rico
02.2004 - 12.2011
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Health Administration

Sistema Universitario Ana G Mendez
Carolina, PR
05-2019

Master of Arts - Teaching English As A Second Language (ESL)

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR

Skills

  • Student Engagement
  • Disciplinary techniques
  • Child Development
  • Group and individual instruction
  • Positive Reinforcement
  • Social-emotional learning

Certification

  • Teacher Certification (Florida Exp. Jun 2025)

References

References available upon request.

Timeline

Kindergarten and First Grade Teacher

Polk County School Board
08.2020 - 05.2024

CDA

Polk County School Board
12.2015 - 08.2020

Customer Service Manager

Clinical Medical Services
02.2004 - 12.2011

Bachelor of Science - Health Administration

Sistema Universitario Ana G Mendez

Master of Arts - Teaching English As A Second Language (ESL)

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual

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LOURDES MELISSA Rodriguez