Lourdjina Joseph
Deerfield Beach,FL
Summary
Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Claims Customer Service Representative
Florida Peninsula
10.2021 - Current
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Advised customers on required information for claim submissions to progress applications.
- Set up customer payment plans to cover annual policies and renewals.
Customer Service Associate
Mittera
02.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receiving Lead
Freshpoint
05.2019 - 06.2020
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
Customer Service Representative Specialist
Macys Call Center
04.2015 - 01.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Nursing Assistance
Broward College
Fort Lauderdale, FL05.2020
High School Diploma -
Blanche Ely High School
Pompano Beach, FL05.2015
Skills
- Delivery Schedules
- Microsoft Works
- Billing Resolutions
- Consultative Sales Approach
- Complex Problem-Solving
- Customer Service and Assistance
- Problem Resolution
- Claims Support
- Information Updates
- Marketing Strategies
Languages
English
Full Professional
French
Full Professional
creole
Native or Bilingual
Timeline
Claims Customer Service Representative
Florida Peninsula
10.2021 - Current
Customer Service Associate
Mittera
02.2021 - 08.2021
Receiving Lead
Freshpoint
05.2019 - 06.2020
Customer Service Representative Specialist
Macys Call Center
04.2015 - 01.2017
Associate of Arts - Nursing Assistance
Broward College
High School Diploma -
Blanche Ely High School
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