Lourdy Justiné
East Boston,MA
Summary
At BNC Bank, adeptly managed customer transactions and inquiries, enhancing satisfaction through efficient payment processing and returns. Excelled in using POS software, contributing to a seamless checkout experience. Demonstrated exceptional product knowledge and recommendations, significantly improving sales outcomes. Skillfully balanced a customer-first approach with meticulous cash handling, showcasing a blend of technical proficiency and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Cashier
BNC Bank
04.2017 - 10.2023
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate Of Technology - Social Studies Education
Collège Armée Du Salut
Aquin,HaïtiSkills
- Returns processing
- Payment Processing
- Product restocking
- Product Recommendations
- Proficient in Software
Timeline
Cashier
BNC Bank
04.2017 - 10.2023
Associate Of Technology - Social Studies Education
Collège Armée Du Salut
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