Lourdy Justine
East Boston,MA
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and relationship building. Excelled in teamwork and problem-solving at Old Navy, significantly contributing to a positive shopping environment. Skilled in stocking and shipment processing, demonstrating a flexible approach to meet dynamic business needs.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Stocker
Bodega Aurrera
03.2022 - 01.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise pallets to move in warehouse.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
Education
Associate Of Arts -
Armée Du Salut
Aquin,HT08.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Flexible Schedule
- Stocking and Receiving
- Shipment Processing
Timeline
Sales Associate
Old Navy
06.2024 - Current
Stocker
Bodega Aurrera
03.2022 - 01.2024
Associate Of Arts -
Armée Du Salut
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