LOUVINA JACKMAN
Queens,NY
Overview
6
6
years of professional experience
Work History
Community Analyst Strategist
Dropbox
San Francisco, CA
05.2023 - 08.2023
- Leveraged data from Fuse, CSAT dashboard, surveys and Quality Team dashboard to create, concise and data-driven insights to inform customer facing agents' overall growth and experience.
- Generated reports and obtained data based on key performance indicators (KPIS), to develop analytics that informed the effectiveness of training and development on the scaled content team.
- Collected quantitative and qualitative data to create reports that informed the future of training analytics.
- Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
Sr. STEM Program Manager
Coney Island Prep High School
Brooklyn, NY
11.2022 - Current
- Collaborate with several stakeholders to make decisions affecting a team over 400 constituents.
- Provide coaching and development for manages and increased team effectiveness and satisfaction by 25%.
- Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved academic and operational issues.
- Spearheaded STEM programs that influenced a diverse, equitable and inclusive space while serving as primary contact for client.
- Managed data networks such as Tableau and Illuminate to ensure functional and efficient dashboards to view and analyze data.
Customer Experience Manager Intern
Dropbox
05.2022 - 08.2022
- Create and implement 6 content pieces with proactive solutions to improve the customer experience for global users.
- Increase community engagement by 10% by responding to customer feedback with content created to engage, inform and collaborate with Dropbox users.
- Worked with the Global Support team and 8 stakeholders of various backgrounds to create systems that improved the productivity of the Community Experience team.
- Created and presented learning and development material to improve 20 team members' efficiency.
Program & Project Management (S.T.E.M)
Ascend Learning
Brooklyn, NY
07.2018 - 07.2022
- Oversee project management for 24 science classrooms and coordinate scheduling and execution requirements for an organization of over 400 people.
- Facilitate collaboration and cooperation between stakeholders and cross-functional teams to support academic, and cultural programs, for adult and student activities to build morale throughout the organization.
- Increased assessment scores by an average of 40% by creating and facilitating weekly professional development in person and remotely to coach and motivate a team of 8 educators.
- Implement coaching and instruction using Agile methodology in the remote setting, utilizing Zoom, Ring Central, and Nearpod, by planning, executing, and evaluating teacher workflow and data.
- Develop and launch curriculum and training materials for 4 different science content areas that are used by professionals of diverse backgrounds and expertise.
Chief Operating Officer
Love Lé Experience
Springfield Gardens, NY
01.2021 - Current
- Cultivate and maintain productive relationships and communication channels across 4 continents and 12 countries to build experiences and maximize business success.
- Planned, execute, and monitor outcome measures and performance on over 15 events and travel experiences serving over 300 customers.
- Bolstered sales by 100k during the first 6 months of business.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and customer satisfaction.
Founding President
Nova Foundation_Non Profit
Queens, NY
02.2019 - Current
- Led opening of non-profit organization and provided business development, creation of operational procedures, and workflow planning to an executive team of 5 professionals.
- Negotiated key initial grants with Facebook's Program Manager to award a total of 10 students $1,000.00 scholarships.
- Communicate verbal and written information weekly with executive team members to deliver pertinent details related to progress status and delegation for projects.
- Planned 4 events serving over 200 people and raised over $10,000.00 to award scholarships to high school seniors and college freshmen.
S.T.E.M Program Manager (Remote)
Brooklyn Ascend Highschool
Brooklyn, NY
09.2020 - 06.2021
- Collaborated with stakeholders to build complementary educational frameworks for students for remote learning using simulations and education technology that allowed for a 90% pass rate.
- Utilized data collected through evaluations, surveys and outreach to inform program development and delivery.
Education
Ph.D. - Education Management (S.T.E.M)
Hampton University
Hampton, VA12.2023
Master of Science - General Management
Touro College
12.2017
Bachelor of Science Degree - Mechanical Engineering
Temple University, College of Engineering
05.2014
Skills
- Microsoft Office
- Google Suite
- Square Space
- Zoom/ Ring Central
- Nearpod
- IBM SPSS
Affiliations
Delta Sigma Theta: Member
Thurgood Marshall College Fund: Member
Timeline
Community Analyst Strategist
Dropbox
05.2023 - 08.2023
Sr. STEM Program Manager
Coney Island Prep High School
11.2022 - Current
Customer Experience Manager Intern
Dropbox
05.2022 - 08.2022
Chief Operating Officer
Love Lé Experience
01.2021 - Current
S.T.E.M Program Manager (Remote)
Brooklyn Ascend Highschool
09.2020 - 06.2021
Founding President
Nova Foundation_Non Profit
02.2019 - Current
Program & Project Management (S.T.E.M)
Ascend Learning
07.2018 - 07.2022
Ph.D. - Education Management (S.T.E.M)
Hampton University
Master of Science - General Management
Touro College
Bachelor of Science Degree - Mechanical Engineering
Temple University, College of Engineering