Louwana Rogers

• Increased revenue by identifying and resolving billing errors in a timely manner.
• Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
• Ensured accurate billing with thorough audits of patient accounts and insurance claims.
• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
• Reached out to insurance companies to verify coverage.
• Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
• Streamlined the revenue cycle process for improved efficiency and faster payment collection.
• Identified and resolved payment issues between patients and providers.
• Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
• Maximized reimbursements by staying current on payer requirements and maintaining strong relationships with insurance providers.
• Maintained clear documentation of all activities related to unpaid claims or denied services.
• Improved patient satisfaction by providing clear, concise explanations of billing procedures and insurance coverage.

Analyze & approve Group Life Insurance claims

Approve or deny of life claims involving limits risk to management issues

Effectively use of outside vendors according to guidelines to obtain information

Prepare denials with approval from Consultant or Manager

Make claim decision recommendation in accordance with terms fo the contract

Interpret Insurance contract to determine liability

Review Daily report to process new, miscellaneous mail, pend claims

Review & work emails received

Follow up on claims pended for missing or additional documentation

Complete 15 courses yearly for compliance

Organize team building activity for monthly meeting

Review practice bank account Daily for EFT payments

Download all EOB's from Website for all EFT payments

Posting of EFT, insurance and personal payments

Balance end of day

Run financial procedure reports requested by accountant

Process end of month, end of quarter and end of year for practice

Collections

Follow Up on outstanding account receivable

Completing insurance appeals

Process & post insurance & patient refunds

Research insurance recoupment request

Answer incoming calls to billing department

Meet with patients

Contact with provider representatives