Lov-O'Connor Joanis
Riverview,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
7
7
years of professional experience
Work History
Health Insurance Advisor
US Health Advisors
08.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
Security Guard
White Lie
10.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Blackjack Dealer
Seminole Hard Rock Hotel & Casino, Tampa
07.2017 - Current
- Communicated with winners and losers about processes.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Enforced game rules to maintain fair paly and avoid disputes.
Poker Dealer
Seminole Hard Rock Hotel & Casino, Tampa
04.2022 - 07.2023
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
Kitchen Manager
Chick Fill A
06.2016 - 03.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL05.2017
Skills
- Property Inspection
- Adaptable and Flexible
- Maintenance Requirements
- Federal and State Regulation Compliance
- Active Listening
- Customer Service
- Customer Relations
- Conflict Resolution
- Operational Improvements
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Health Insurance Advisor
US Health Advisors
08.2023 - Current
Poker Dealer
Seminole Hard Rock Hotel & Casino, Tampa
04.2022 - 07.2023
Security Guard
White Lie
10.2021 - Current
Blackjack Dealer
Seminole Hard Rock Hotel & Casino, Tampa
07.2017 - Current
Kitchen Manager
Chick Fill A
06.2016 - 03.2017
Associate of Arts - Business Administration And Management
Broward College
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