Lova Smith
Kansas City,MO
Summary
Energetically led IHOP's team to surpass customer satisfaction goals through exceptional service and problem-solving skills. Demonstrated a keen eye for detail and adeptness in managing operations, significantly reducing cash discrepancies. Known for a positive attitude and collaborative spirit, I excel in fast-paced environments, ensuring both customer delight and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deli/Bakery
Walmart
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
IHOP
01.2011 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Child Development
Kansas City Kansas Community College
Kansas City, KS05.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Time Management
Certification
Missouri Food handlers
Timeline
Deli/Bakery
Walmart
02.2024 - Current
Assistant Manager
IHOP
01.2011 - 02.2024
Child Development
Kansas City Kansas Community College