LoVanda D. Johnson
Spring,TX
Summary
To obtain a position, as a Legal Secretary, in a community-oriented organization where I can best utilize my customer service skills and critical thinking abilities toward personal and professional growth.
Overview
29
29
years of professional experience
Work History
Child Support Specialist
Office Attorney General
06.2016 - Current
- Meet with customers to assist them in the application process
- Child support appointments to set support, medical and dental orders
- Assess cases to determine if case must proceed administratively or judicially
- Determine if TEXAS has jurisdiction to establish paternity and child support
- Assist with court team when needed
- Utilize systems such as TXES, JWEB, TERIS, DocuSign, OKTA CLEAR, AND TWC for research
- System updates, location/employment/medical insurance coverage verification, and customer service
- Participated on special projects, In office Safety Coordinator
Patient Service Spec
Scott & White Medical Center
04.2013 - 04.2014
- Customer Service, Collect daily cash, verify medical insurance, Make sure patient referrals and Authorization are done, Work on the Epic system, GE Centricity, Sequoia, some Signature Gold, Meet department goals
Administration
Queens Medical Center
12.2008 - 06.2012
- Customer Service collects daily cash, verify medical insurance, register patient in the hospital
- Assist doctors with any needs they have
- Military
Legal Secretary I
El Paso County4th Judicial District Attorney Office
08.2006 - 08.2008
- Prepare weekly and daily dockets, this consist of locating files and ensuring files are prepared for hearing, Process legal documents and correspondence such as complaints and motions
- Performing clerical duties for division personnel, scheduling appointments, composing and Typing, routine correspondence, and processing all division mail Prepare discoveries and ensure required files are properly imaged
- File correspondence documents in appropriate file
- Enter case information into computer, and mail subpoenas for hearings, motions, and trials
Intake Specialist
Child Support Services of Colorado
05.2006 - 08.2006
- Meet with customers to assist them in the application process
- Assess cases to determine if case must proceed administratively or judicially
- Determine if Colorado has jurisdiction to establish paternity and child support
- Utilize systems such as COVIS and ICON for research
Teller
ENT Federal Credit Union
03.2005 - 09.2005
- Customer service, cash handling, new account initiation, inventory control
Data Entry
Great Plains Child Support
06.2003 - 01.2005
- System updates, location/employment/medical insurance coverage verification, and customer service
- Participated on special projects
Supervisor
World Wide Flight Service
10.1995 - 12.2001
- Hired and trained all new employees
- Worked ticket counter and gates
- Managed all customer crisis situations with a high level of professionalism
Education
Bachelor Degree - Criminal Justice
Colorado Technical University
01.2013
Associate Degree - Paralegal Studies
Colorado Technical University
01.2011
Skills
- Extensive Customer Service Background
Timeline
Child Support Specialist
Office Attorney General
06.2016 - Current
Patient Service Spec
Scott & White Medical Center
04.2013 - 04.2014
Administration
Queens Medical Center
12.2008 - 06.2012
Legal Secretary I
El Paso County4th Judicial District Attorney Office
08.2006 - 08.2008
Intake Specialist
Child Support Services of Colorado
05.2006 - 08.2006
Teller
ENT Federal Credit Union
03.2005 - 09.2005
Data Entry
Great Plains Child Support
06.2003 - 01.2005
Supervisor
World Wide Flight Service
10.1995 - 12.2001
Bachelor Degree - Criminal Justice
Colorado Technical University
Associate Degree - Paralegal Studies
Colorado Technical University
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