Love Covington
Raleigh,North Carolina
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing over 3 years of related experience combined with results-focused and quality-driven approach.
Overview
7
7
years of professional experience
Work History
Support Coordinator
TEKsystems (Mercalis)
09.2023 - Current
- Serve as primary support for the Patient Care
- Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy
Serves as direct point of contact to assigned health - care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
- Improve patient outcomes through advocacy, communication, education and facilitation of services
- Maintains a high level of ethical conduct regarding confidentiality and privacy
- Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources
- Follow program guidelines and escalate complex cases according to program policy and procedures
- Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy
SWAT
- Specialized team to address escalated accounts to ensure prompt and accurate resolution.
- Improve patient outcomes through advocacy, communication, education and facilitation of services
- Follow program guidelines and escalate complex cases according to program policy and procedures
- Maintains a high level of ethical conduct regarding confidentiality and privacy
Property Manager
BIGGIES PROPERTY MANGEMENT
Raleigh, NC
01.2020 - Current
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Level 1 Technical Support Engineer
AT&T
Raleigh, NC
02.2021 - 11.2022
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with teams to solve technical customer problems across product suites.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Patient Access Representative
Pomeroy
Cary, NC
11.2019 - 02.2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
Billing /Claims Representative
A1 FINANCIAL SERVICES
Wake Forest, NC
02.2017 - 04.2020
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Organized information by using spreadsheets, databases or word processing applications.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Handled billing related activities focused on medical specialties.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Education
Bachelor of Arts - Business Administration And Management
North Carolina A & T State University
Greensboro, NCSkills
- Project Management
- Teamwork and Collaboration
- Critical Thinking
- Interpersonal Communication
- Problem-Solving
- Resolving Problems and Incidents
- Team Member Motivation
- Daily Operations Management
- Client Relations
- MS Office Suite
- Planning & Organizing
- Claims Investigation
- Workers Compensation
- Database Management
- Documentation Research
- Policy Knowledge
- Data Analysis
Timeline
Support Coordinator
TEKsystems (Mercalis)
09.2023 - Current
Level 1 Technical Support Engineer
AT&T
02.2021 - 11.2022
Property Manager
BIGGIES PROPERTY MANGEMENT
01.2020 - Current
Patient Access Representative
Pomeroy
11.2019 - 02.2021
Billing /Claims Representative
A1 FINANCIAL SERVICES
02.2017 - 04.2020
Bachelor of Arts - Business Administration And Management
North Carolina A & T State University
Similar Profiles
Dana GloverDana Glover
Patient Care Coordinator at Contracted-Teksystems-MercalisPatient Care Coordinator at Contracted-Teksystems-Mercalis
Briona WrightBriona Wright
Support Coordinator at TEKsystems (Mercalis)Support Coordinator at TEKsystems (Mercalis)
Natasha MontgomeryNatasha Montgomery
Temporary Program Manager at MercalisTemporary Program Manager at Mercalis