LOVE ERVIN
Philadelphia,PA
Summary
An attentive healthcare professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast-paced environment. Excellent oral and written communication skills.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Mainline Health Network
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Certified Medical Assistant
Jefferson Sidney Kimmel Medical Center
01.2019 - Current
- Welcome patients by greeting them in person or on the telephone
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Educate patients by providing medication and diet information and instructions; answering questions
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keep supplies ready by inventorying stock, placing orders, verifying receipt
- Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs
- Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Complete records by recording patient examination, treatment and test results
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Provide a positive and compassioned Environment for patient who need it
Certified Medical Assistant
Greater Philadelphia Health Action
01.2018 - 01.2019
- Welcome patients by greeting them in person or on the telephone
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Educate patients by providing medication and diet information and instructions; answering questions
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keep supplies ready by inventorying stock, placing orders, verifying receipt
- Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs
- Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Complete records by recording patient examination, treatment and test results
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Serve and protect the physician or healthcare provider practice by adhering to professional standards, policies and procedures, federal, state and local requirements and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
Direct Care Worker
2 Rose Home Health Care Agency
01.2017 - 01.2018
- Assist individuals with their daily living
- Provide safety and comfort
- Aid people with basic tasks such as bathing, dressing, grooming and eating
- Preformed home management tasks such as preparing meals, grocery shopping and cleaning
Education
Medical Assistant Certification -
JOB Corp
Philadelphia, PASkills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- EPIC
- NexGen
- Problem Solving
- Task Prioritization
- Teamwork
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Patient greeting
- Office administration
Skillsandhighlights
- Provided a high level of customer service
- Reliable, determined, passionate individual who works well with people
- Computer skills include: Knowledge of Microsoft Word/Excel/PowerPoint, EPIC and NexGen
- Persistent, exceed expectations, excel at problem solving and able to prioritize tasks
- Positive, willing to learn, patient, determined and a team player
Timeline
Medical Assistant
Mainline Health Network
11.2023 - Current
Certified Medical Assistant
Jefferson Sidney Kimmel Medical Center
01.2019 - Current
Certified Medical Assistant
Greater Philadelphia Health Action
01.2018 - 01.2019
Direct Care Worker
2 Rose Home Health Care Agency
01.2017 - 01.2018
Medical Assistant Certification -
JOB Corp
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