Love Julia
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Home Warranty Service Manager
Globe Home Protection & Heritage Home Warranty
06.2016 - Current
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Examined claims forms and other records to determine warranty coverage.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Cultivated positive relationships with vendors in over 32 states to deliver timely and cost-effective supply of services and materials.
- Work from large list of contractors and try to distribute jobs evenly or to meet quotas that have been set up with certain contractors.
- Performed administrative duties by verifying documentation, researching facts and contacting other contractors to determine coverage.
- Prepared reports of findings and recommendations.
- Substantiated legitimate claims and denied unjustified claims.
- Processed payments and documents such as invoices, homeowner reimbursements, and statements.
- Managed complex problem-in order to complete projects on-time and within budget.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Skilled at working independently and collaboratively in a team environment
Teller
BANK OF AMERICA
09.2015 - 03.2016
- Greeted customers.
- Processed withdrawals deposits loan payments and account lookups for clients
- Answered questions for customers and escalated complex ones to head teller.
- Worked well in a fast-paced big bank environment.
- Made all sales goals and processed transactions with high accuracy.
Bilingual Claims Analyst
ACCEPTANCE INSURANCE
11.2014 - 09.2015
- Responsible for filing of new claims and associated documents in accordance with specifications of settlement agreement.
- Provide translated recorded statements for adjusters and accurate customer service support, both outbound and inbound calls, regarding status of claims, issues, and concerns
- Set up first responder for appraisal services for inspection.
Waitress & Cashier
COPA MARINA BEACH RESORT
03.2006 - 09.2012
- Responsible for escorting customers to their table, also informed customers of daily specials.
- Talked about menu to patrons and answered all their questions about menu items.
- Checked customer identification in order to ensure that it meets minimum age requirements for alcoholic beverages.
- Checked with customers to ensure that they were enjoying their meals and took appropriate action to correct any complaints or requests.
- Processed sales quickly, accurately and efficiently, by maintaining cash register operations and safeguarding company assets also enter all media from register into tally program.
Instant Verification Specialist Web-claims/ACC specialist Bilingual Customer Care Representative
ASURION INSURANCE SERVICES
10.2003 - 02.2006
- Verified of all claim in their specified markets and billing system also verified and cleared verification reports on a daily basis while insuring all requirements and regulations were enforced for each claim as directed by the client
- Took highly escalated calls with ACC and also supported comp & override as well astechnical support
- Assisted in the development of the web claims, data entry and E-channel department.
Travel Consultant and Sales Representative
INTERNATIONAL LATIN CENTER
02.2001 - 10.2003
- Provided information on products and services: demonstrated commitment to customer services by following up on calls and ensuring superior results.
- Quickly analyzed customers concerns and needs while balancing company revenue.
- Maintained excellent relation with all internal and external employees and customers.
- Assisted all incoming customers with store products, provided information and pricing on airline tickets.
- Also assisted in any bilingual translation if necessary.
Education
High School Diploma -
COLEGIO INTER. AMERICANA
Coursework Towards Sociology in Criminal Justice -
UNIVERSIDAD INTER. AMERICANA
Skills
- Skills include knowledge of Window XP, Word, some knowledge of Excel, PowerPoint, etc
- Strong oral and written communication skills as well as work ethics
- Goal oriented, highly motivated and resourceful to achieve results Able to solve problems; balance conceptual and analytical thinking by breaking down complex problems
- Knowledge in plumbing, electrical, HVAC systems, Furnaces, household appliances, roofs and more
Timeline
Home Warranty Service Manager
Globe Home Protection & Heritage Home Warranty
06.2016 - Current
Teller
BANK OF AMERICA
09.2015 - 03.2016
Bilingual Claims Analyst
ACCEPTANCE INSURANCE
11.2014 - 09.2015
Waitress & Cashier
COPA MARINA BEACH RESORT
03.2006 - 09.2012
Instant Verification Specialist Web-claims/ACC specialist Bilingual Customer Care Representative
ASURION INSURANCE SERVICES
10.2003 - 02.2006
Travel Consultant and Sales Representative
INTERNATIONAL LATIN CENTER
02.2001 - 10.2003
High School Diploma -
COLEGIO INTER. AMERICANA
Coursework Towards Sociology in Criminal Justice -
UNIVERSIDAD INTER. AMERICANA
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